Apple FlatIron Crossing

Reviews

• NG

  Nelli Glushko

  5 days ago
  1.0
  This was an absolutely infuriating experience. I came to the FlatIron Apple Store to exchange my new phone for the same phone with more storage. My original purchase included a $360 trade-in, and I was told by an employee that the trade-in value could not be refunded because it was a “one-time discount.” So apparently Apple could keep my old phone AND my $360, and I was just supposed to accept it. I was left in an absurd situation. I repeatedly explained that this was CREDIT from my trade-in, not some random coupon that I had used. I asked for either my original device back or the $360 trade-in credit returned to me. When I refused to accept the "coupon" explanation and started asking questions the employee became irritated and repeatedly explained the “one-time discount” to me like I was an idiot. At one point, I was even basically guilt-tripped into letting the $360 go because “Apple would lose money.” After 30 minutes waiting for help and roughly 45 minutes of arguing, I finally got a manager involved. Thankfully, the manager was professional, patient, and actually knew what he was doing. He looked into it and immediately discovered that the employee had processed the refund incorrectly. The manager fixed the problem, refunded the $360 trade-in, and completed the upgrade. So yes — I was right the entire time. I came in to upgrade a phone, not negotiate the return of my own $360. If you value your time, money, and sanity, I would seriously think twice about coming to this location. The employee who treated me like an idiot never came to apologize for his misunderstanding and mistake. I was super exhausted after this visit and it took roughly 3 hours in store to get what I wanted. I missed another important appointment I had scheduled later in the evening because I anticipated this whole ordeal to last less than 1.5 hours. I wish I remembered the names of the people helping/belittling me so I could praise and shame accurately.
• JM

  John Mason

  6 days ago
  1.0
  terrible experience with the genius bar. I was trying to ensure that I was using the Lockdown mode correctly, and Tulay, the store genius, gave me unclear directions and could not tell me if the popup was a scam or not. He still advised me to put it into Lockdown mode. He also advised me to connect to the Apple Wifi even though Lockdown said that would expose me to vulnerabilities. Another employee acted nervous and his hand was shaking as he was helping me. Other store members were handing around envelopes as they spoke with me. The store manager Darren eventually called me back but gave me the run around on my poor customer service. He would not refer me to regional management on this experience.
• CR

  Chirag R

  Sep 27, 2026
  2.0
  Very poor service. It looks like everyone now works for commission. I ordered a phone online and paid for it. Went to pick it up at the store. They “checked me in” and made me wait for 20 mins for a sales representative only because they wanted to sell me different Apple care products and accessories. I understand the need to upsell for their business but they need to improve the customer experience first. Never thought I’d say this about Apple
• HS

  Hunter Schipman

  Sep 23, 2026
  5.0
  A wonderful exercise in proprietary containment. Everything is beautifully designed, carefully controlled, and impressively entry-level. You can tell you're paying for an ecosystem where even the limitations have been thoughtfully curated. An excellent Apple Store experience for anyone who appreciates premium products that politely explain why you won't need to ask questions. 100% certified by Norm.
• JD

  John Doe

  Sep 21, 2026
  2.0
  I had a not great experience, to start leads and managers were rude as the other team member treated me just fine. To be specific an employee named Joe treated me poorly and dismissed me from the store after I told him my phone still wasn’t working correctly after they sat me there for hours; I had to come back an hour later to address the problem was still happening and only then did they offer to repair my phone other then this other employees treated me well!!!

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