Apple Twenty Ninth Street

Reviews

• PP

  Paige

  Oct 31, 2026
  5.0
  Erwin was incredibly kind and very patient with us talking about products. Great experience!
• JR

  J Rodgers

  Oct 14, 2026
  2.0
  Bought a new iPhone 18 for my business and Verizon and Apple have confirmed it. It's got a software glitch that is not allowing it to synchronize with other business devices. Could not make an appointment online so I had to come into the store and this urgent matter could not get an appointment for two weeks and walk-in appointments require one hour wait time +1 hour troubleshooting time. This is not the Apple customer service the company was founded on and they are too big to care. Garret, the manager was very insensitive to the impact on my business and rather than maintain a professional demeanor had a condescending attitude which does not represent the principles apple was founded upon
• WW

  Wajiha

  Oct 14, 2026
  2.0
  Prevent wasting time. I don’t understand the point of having employees in the Apple Store if they can’t provide support beyond what customers can already do themselves at home. My experience felt like I was just being directed to call support rather than receiving any meaningful, hands-on assistance in person. Apple should have dedicated technical support specialists available in-store who can troubleshoot and resolve issues on-site. If customers still have to rely on phone support for the same help they could access from home, what’s the added value of visiting a physical store?
• MA

  mer a

  Oct 13, 2026
  1.0
  i was at this apple store and my brand new mac book was scratched up by my cat. i asked the employee how much money it would be to fix a couple of cosmetic scratches on my mac book. they told me 600$. i could not afford that, so i said “am i able to put a screen protector on the mac so this won’t happen again.” and they said “no it is not recommended.” so then i said “ok, if a screen protector is not recommended, what should i do?” and the employee told me, “maybe you should just declaw your cat so this won’t happen again.” i was a bit caught off guard that the employee recommended this, since declawing is incredibly inhumane and illegal in denver, so i started tearing up and they just looked at me and shrugged. i understand that the employee is not in charge of apples prices, and i would never be upset at an employee for enforcing a company policy, but recommending that i declaw my cat? i never write reviews but an employee telling me to declaw my cat is not right.
• CD

  Chetan Dhowan

  Oct 5, 2026
  3.0
  It seems to be largely a pretense of being busy and not offering appointments. I visited the store to collect a Burgundy iPhone Pro Max and received it well within the expected timeframe. Meanwhile, while the data was transferring from my previous phone to the new one, I decided to test the virtual reality glasses offered by Apple. However, despite the absence of other customers and the availability of two staff members, I was informed that the earliest appointment I could schedule was for the following day around 6:00 PM. I was there for a good 40 minutes, and nobody came to check the VR glasses. They denied me a chance to test them and maybe lost me as a customer? I have noticed this with Apple way too often. It appears that they possess inventory but present it as if supplies are limited, and it seems they prefer to delay customers. While they are authorized to provide trial versions for numerous products, they are reportedly refusing these to customers, possibly to create a false impression of resource scarcity. I am in the process of discontinuing the use of this product and anticipate transitioning away from the Apple ecosystem in the near future.

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