Apple Broadway Plaza

Reviews

• SM

  Sichao Ma

  4 days ago
  2.0
  I came here to pick up my phone, there’s a long wait without clear sign of where to do pick up with trade in. They have two different locations: one is for pick up only and one with trade in options. I got confused since there’s no clear sign or indication where each option should go. I have to move between different places and then lost my spot in the line. Very bad experience here, management needs improvement
• MW

  May Wang

  Sep 24, 2026
  1.0
  Apple is reluctant to provide battery change service for older iphones. They want you to spend money to buy new phones. Went for a battery change and was told there was a small crack on the screen so they need to replace the whole screen, otherwise they will not just replace the battery. Went to a small iphone repair shop just nearby and got the battery changed in like 5 minutes.
• CC

  Clark

  Sep 23, 2026
  4.0
  Genius staff heled my 82 year old mom get everything back in order after falling victim to hackers. Thanks genius staff!
• BA

  Bladimir Agurcia

  Sep 16, 2026
  1.0
  The worst I’ve been to in eight different states (military) the what time for an “appointment” is ridiculous, and why someone’s one person has four years is around them. Can’t make this up, stay away people, stay away
• AT

  Ashmita Tuladhar

  Sep 11, 2026
  1.0
  I had one of the worst customer service experiences here. I placed an online order for a MacBook that took about five weeks to be made, and the email I received clearly stated that the order needed to be picked up by 9/11. I went to the store on 9/10, a day before the stated pickup deadline. The gentleman assisting me could not locate or pull up my order using either my name or email address and said I needed web order number. (I have picked up multiple orders with my name and gov ID before and never NEEDED a web order number) so I left without my MacBook. After getting home, I double-checked the email, which clearly confirmed that I had until 9/11 to pick it up. Before making another trip to the store and wasting another hour of my time, I called the location. I was then told that my order had already been cancelled on 9/8 because I supposedly didn’t pick it up on time. How can an order be cancelled on 9/8 for not being picked up on time when the email clearly states that I had until 9/11? After waiting five weeks for this MacBook, this was incredibly frustrating and disappointing. The communication was misleading, the information provided was contradictory, and the customer service did nothing to resolve the situation. Horrible experience and a complete waste of my time.

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