Apple Broadway Plaza

Reviews

• ZZ

  Zvikomborero Zihanzu

  Jun 22, 2026
  1.0
  Bought a phone in April from this store 2 weeks later after software update back camera stopped working and when I emailed them they never responded and I'm stuck with a camera not working
• YW

  Yuri Weinstein

  Jun 20, 2026
  1.0
  Took my wife's Apple Watch to the Genesis Bar in Walnut Creek for a battery service appointment at 11:10am. We arrived early and waited forty minutes before anyone helped us. Once we finally got served, the technician spent most of the time typing on an iPad and checking IDs instead of actually diagnosing the watch. The device wouldn't power on at all, yet they suggested we leave it for a "restore attempt" with zero clarity on how that would even work. We'd booked specifically for a ninety nine dollar battery service, so it's not clear why they couldn't just do that instead of pushing us toward a full replacement at new watch price. Meanwhile, you can get thirty bucks trade-in credit online for a nonfunctioning watch, which they wouldn't even mention. Nearly two hours of our time for absolutely no real solution or honest assessment. Complete waste. Don't bother.
• JJ

  Jonathan Jang

  Jun 16, 2026
  5.0
  Sebastian was amazing. I came in to purchase a MacBook Neo after having trouble getting my student discount to work at home. He took the time to walk me through everything, explained the options clearly, and was able to apply the discount for me in‑store when the system wouldn’t cooperate. Super patient, super knowledgeable, and genuinely helpful. I left with exactly what I wanted and felt taken care of the whole time. Highly recommend working with him.
• RR

  Random Rowan

  Jun 14, 2026
  1.0
  I am extremely disappointed with my recent experience with Apple. Despite having AppleCare, the repair process for my iPhone took far longer than I was originally told. What should have been a straightforward repair turned into a frustrating and time-consuming ordeal. To make matters worse, during the repair, Apple removed my screen protector and did not replace it. I understand that screen protectors may need to be removed during certain repairs, but I would have expected better customer service and consideration, especially as an AppleCare customer. The most disappointing part of the experience was the behavior of the representatives I dealt with. They were rude, dismissive, and unprofessional when I raised concerns about the repair delay and the missing screen protector. Rather than helping resolve the issue, they made the situation even more frustrating. I have always expected a higher level of service from Apple, which is why this experience was so disappointing. The inconvenience, poor communication, and lack of professionalism have left me questioning whether I want to continue using iPhone products in the future.
• AE

  Amir Emrani

  Jun 9, 2026
  1.0
  We came in planning to purchase an iPhone 17 Pro Max as a special gift for our son’s eighth-grade graduation, something that should have been a memorable and positive experience. Instead, it turned into a complete disappointment. From the moment we walked in, there was no acknowledgment,no one at the door, no greeting. We waited approximately 45 minutes just to get assistance, with zero communication or effort from staff to help or even check in. At one point, a gentleman, who I believe was the store manager, shouted across the room that someone would assist us. Unfortunately, the only associate at the iPhone table was already helping another customer. Meanwhile, there were more than five employees, including the manager, standing around with iPads, seemingly doing nothing and actively avoiding eye contact. Forgot to mention that it was Monday mornings around 11:00 Am, not more than 20 people in the store. After waiting that long, I approached the manager directly and asked for help. His response was that when a staff member is assigned to a table, only that person can assist. I pointed out that the assigned employee was clearly busy and that we had been waiting. He reluctantly said to “stay here” while he looked for someone. At that point, frustrated, I told him we would take our business elsewhere. His response—“SURE”—was rude, dismissive, and completely unprofessional. What should have been a meaningful purchase for our family was completely ruined by poor service and unacceptable behavior. No matter how great your products are or how big your company is, if your employees are not trained to be kind, respectful, and attentive to customers—whether they’re buying $100 AirPods or a $3,000 iMac—then there is a serious problem. It’s time to go back to the drawing board and rebuild the foundation on basic customer service, kindness, and respect.

Frequently Asked Questions About Apple Broadway Plaza