Apple Broadway Plaza

Reviews

• JJ

  JVP

  4 days ago
  1.0
  If i could leave a 0 star review i would. Customer service was unprofessional and of no help. A customer service representative (whose name I didn’t get but remember the arm sleeve of tattoos) kept telling my party and I there would be someone to come help purchase a MacBook. Waiting around, no one greeted us and that was our one and only interaction with anyone who worked there. Very disappointing considering he could have been the one to help us instead of waiting around, looking for someone else to help us. I’ve been to this Apple Store prior but never have I ever been disregarded and poorly serviced until today with that specific employee. Will not be returning, hope others have a better experience.
• JR

  Jiliane Russo

  6 days ago
  5.0
  I had an amazing experience at this Apple Store, and I want to give special recognition to Nyasha. I came in with a complicated mix--an employee discount issue, hardware trouble, and a password reset problem. It was a mess, and both Tier 1 and Tier 2 Apple phone support wasn't helping. Nyasha stepped in with patience, kindness, and a ton of expertise. Not only was he fantastic with customer service, but he actually solved every problem. He's clearly sharp and has a wealth of knowledge--it made all the difference. His patience and professionalism kept me calm in an extremely stressful situation. The store itself is bright, well-maintained, and full of helpful people. I've also seen some of their classes, and the instructors are fantastic and enthusiastic. After this experience, I'll definitely be choosing this particular Apple Store whenever I need anything Apple-related. Thank you Nyasha for your professionalism, courtesy and care!
• NQ

  Nasera Q

  May 13, 2026
  1.0
  I would give (minus Star) I came to just check in about my laptop browser , these two employee acted that my laptop was from 1900s.one of them said ( have you seen this kinda of laptop). I already know my laptop is old, so hearing employees react with shock and make comments about it felt hurtful and embarrassing. I came in hoping for help, and instead I left feeling judged...
• AE

  Armando E

  May 11, 2026
  1.0
  Apple issued me 4 gift cards for $310 each from iPhone trade ins. I attempted to use them to purchase a new iPhone at the Walnut Creek store. The associate improperly suspended the transaction because I needed to go to the bank to withdraw cash. When I came back, she was not able to reopen the transaction. She attempted to re-add the cards, however, she typed one of them incorrectly and kept pressing the add button repeatedly. This froze and then flagged all four cards for fraud rendering me unable to use them in store or to purchase an online order for delivery. I spent four hours in store as well as four hours on the phone with Apple. I also received a parking ticket. Apple technical support told me they created a ticket Thursday evening to clear the hold on all four gift cards, under the gift card serial number, and that I would receive an email update by 11 PM Thursday and at the latest within 24 hours. Both those those times have come and went and I have not received any email. I emailed Apple executive relations and was contacted by Russell Marcks who requested I call him. I called him four times, left two voicemails and emailed him twice and never received any response. I then spoke with Apple technical support again who said there was never any ticket filed. I’ve explained the story over the phone 27 times and have been transferred to 27 different representatives. None of which have offered any solution. They keep placing me on hold to speak to a supervisor and then either disconnecting the call or immediately transferring me to someone else who has no idea what’s going on. The next day, Russell followed up via phone and stated they would be fixed by Monday, and I would be able to use the gift cards. I tried again today Monday, to place an order for pick up and received an error message that the items in the cart were ineligible for pick up. I then tried to place the order for delivery, which had an ETA of three weeks out and increases my tax expenditure versus in store pickup, and received another error message that the item was unavailable for the selected delivery method, and to choose another option – of which there were none. I also attempted to call Russell today as well as left a voicemail and sent two emails, and have yet to receive a response. I’m prepared to file a lawsuit in small claims court if the cards are not immediately cleared for use in store, or refunded immediately to my credit card or by check. I am unable to use the cards in store, online to place a courier delivery, online to place an address delivery, or to place an order for in-store pick up.
• GJ

  Gerardo Munoz (Jerry)

  Apr 28, 2026
  5.0
  Went in yesterday to get my screen protector replaced and these guys helped me out more than Belkin, who I had to order a replacement from and had the worst experience doing so. Long story short, Belkin had me jump through hoops after they sent me the wrong replacement glass protector. I went into this Apple Store and Martin helped me out with getting my old broken screen protector swapped out. He even exchanged the wrong one I had received from Belkin so that I’d have an extra one as a backup. Mind you, without asking me if I’d like that. It’s moments like these that really make customer service stand out. I ended up buying a MacBook Neo from these guys because of the experience I was provided with. Any other associate I spoke to during my visit was extremely nice and friendly. I’m not from the area so I don’t know if/when I’ll be back, but I definitely give my recommendation to those needing a visit to an Apple Store.

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