Apple Valencia Town Center

Reviews

• GS

  G SHIJIE

  2 days ago
  5.0
  All people here is nice and friendly .thanks a lot
• DH

  David Haven

  4 days ago
  3.0
  Location on Google maps is incorrect!!! It is behind Lucille's Barbecue!!! Please note!!!
• DV

  Deanna Valdez

  May 6, 2026
  5.0
  We had an appointment set at Apple in Valencia and they were definitely punctual. Jeremy was our tech and he was fabulous. He was able to repair the issue on the iPhone that we had been struggling to co correct for the past 2 years.
• AC

  Antonio Curiel

  Apr 25, 2026
  5.0
  Needed a battery replacement and Eddie at the Genius Bar helped me out all the way! It took 3 day for the fix and was able to get back to work right away. After reading some reviews I gotta agree that there are some weird vibes in that store but Eddie was a solid 10/10. Thanks again, dude!
• IP

  Irene Panes

  Mar 19, 2026
  1.0
  Stephanie AND Tracy store leads (not even store managers) very rude and unhelpful. No stars. Apple should employ people who want to help their customer not be rude and dismissive. Weird vibes. Just call Apple support if you need help. The store doesn’t even need workers to run. The employees are just deterring people from going to the store. I hope Stephanie and Tracy get better manager training. Tracy hung up on me over the phone when I asked her to offer me solutions for my iPhone loaner. Tracy and Stephanie only offered me 2 days of extension past the 14 day window but the agreement says, “ 3. Extended Return Date. If you have a circumstance that prevents you from picking up your repaired Customer Phone on or before the Return Date, you may submit a request to Apple for an extension of five (5) days beyond the standard fourteen (14) day return period. You may submit a request for the extension by contacting Apple at the location where the Loaner Phone was provided. Upon approval of the five (5) day extension, the extended date will become your Return Date for purposes of these terms, and you will be required to return the Loaner Phone by that extended Return Date. All of the terms set forth in this agreement will apply to that extended Return Date.” They said if I don’t return my phone by Saturday, I will forfeit my phone under repair by them and have to pay for loaner phone. I don’t understand the resistance Apple support was able to help me tremendously. Update: Luis manager/lead was very helpful and was able to accommodate my loaner return/repair pick up with no issues. I felt bullied by Stephanie and Tracy. Please hire people who are willing to help and not hang up on their customers

Frequently Asked Questions About Apple Valencia Town Center