Best Buy

Reviews

• AS

  Ali Saleem

  May 9, 2026
  1.0
  I would highly recommend not buying anything that’s open box at the store, especially if you’re driving down and expecting it to be a good condition the store overly grades their quality of items as better than they actually are, and then the manager named art will never budge and has no good customer service skills in resolving the issue. zero eye contact. barely acknowledged me as a human
• MM

  Meeko Milo

  May 9, 2026
  1.0
  I had a very poor experience at this Best Buy, specifically with the manager, Art. I drove about an hour to purchase an open-box iPad that was listed as “like new.” When I arrived, the iPad had no box, no accessories, and was covered in smudges. At minimum, I expected a “like new” item to be clean, properly presented, and accurately described. When I raised the issue, Art showed no real customer service skills or empathy. He barely acknowledged the inconvenience and gave the impression that my options were essentially to take it or leave it. I asked whether the price could be adjusted to reflect a more accurate condition, such as fair condition, but he refused to make any reasonable accommodation. The rest of the associates also seemed disengaged and uninterested in helping. The overall experience felt careless, dismissive, and completely inconsistent with what a customer should expect when making the effort to come into the store. Open-box items should be graded honestly, cleaned before pickup, and handled with basic professionalism when there is a mismatch between the listing and the actual product. This experience made it very clear why many customers avoid in-store retail when online options are often easier and more transparent.
• HS

  Hdhdhd shdhdh

  May 8, 2026
  4.0
  Had an awesome experience picking up a new laptop here! The staff was super helpful and knowledgeable, making the whole process smooth and enjoyable. Definitely my go-to place for electronics!
• PS

  Peter S

  Apr 25, 2026
  5.0
  I had an outstanding experience with Best Buy. Their service is exceptional, and the Geek Squad team is highly attentive. They provide prompt follow-up and help you schedule appointments with ease. Upon arrival, they guide you through the process, and the system clearly displays your status. As a Total Tech member, I benefit from 24/7 support, dedicated assistance, and seamless service for my purchases, including protection plans. Returning or repairing items is effortless. I highly recommend Best Buy for their top-tier electronics, unbeatable offers, and exceptional customer care.
• TS

  Taste Seeker

  Apr 25, 2026
  5.0
  I had an outstanding experience with Best Buy. Their service is exceptional, and the Geek Squad team is highly attentive. They provide prompt follow-up and help you schedule appointments with ease. Upon arrival, they guide you through the process, and the system clearly displays your status. As a Total Tech member, I benefit from 24/7 support, dedicated assistance, and seamless service for my purchases, including protection plans. Returning or repairing items is effortless. I highly recommend Best Buy for their top-tier electronics, unbeatable offers, and exceptional customer care.

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