Apple Del Amo

Reviews

• EE

  echovelvet

  6 days ago
  2.0
  Wait times are often super long, even with appointments. A repair of mine took over 2 weeks. And getting a hold of this store via phone is extremely difficult and cumbersome. Very disappointing.
• TC

  tina canister

  Jun 25, 2026
  5.0
  My phone suffered water damage right before my 4:00 AM international flight the next morning, so I contacted Apple Support immediately under AppleCare expecting a straightforward urgent resolution. What followed was an entire day of frustration, confusion, expense, and being passed from place to place with no one truly taking ownership. First stop: Mobile Kangaroo (Culver City) — rude, dismissive, and unhelpful. After a brief check, we were told the phone needed to be replaced but would take 8–10 business days, then sent right back to Apple Support again. From there, we were redirected to the Apple Store Manhattan Village (Manhattan Beach). Apple Support confirmed we did NOT need an appointment because the store takes walk-ins until 8 PM, and they even stated they were alerting the store ahead of our arrival so everything would be ready when we got there. THAT WAS NOT OUR EXPERIENCE. We arrived at Manhattan Village about 45 minutes before closing, explained everything in full detail, and were immediately shut down based on one thing: no appointment. The manager, Bree, stated that they “stop taking walk-ins at 6 PM.” What makes this important is that this is not posted anywhere, not communicated anywhere, and not part of anything Apple Support told us. When I asked directly if that policy was listed or posted for customers, she confirmed it was not posted anywhere and was entirely up to her discretion. That means customers have no way of knowing when they may or may not be allowed to receive service—even when Apple Support is actively directing them to that store and confirming they accept walk-ins until 8 PM. We explained that Apple Support had already sent us there and confirmed no appointment was needed. What followed was still the same: No inspection of the device No review of Apple Support notes No verification of what we were told No attempt to problem-solve No escalation No effort to assist What stood out most wasn’t being told “no.” It was being told “no” without any attempt to help at all. At that point, the issue wasn’t just inconvenience—it was confusion, wasted time, wasted money on gas, and complete lack of consistency across Apple Support and in-store policy. After an entire day of being redirected, we were then sent again—another 15 miles—to the Apple Store Del Amo Fashion Center (Torrance). To be fair, Bree did direct us there. And that direction is ultimately what led to a resolution. But the contrast is what matters. We arrived at Del Amo with only 10–15 minutes before closing, exhausted, frustrated, and fully expecting another dead end. THIS WAS NOT OUR EXPERIENCE. Everything changed immediately. We met Sunday, Will, and Brandon. For the first time all day: They listened. They took ownership. They treated urgency like urgency. They stopped the passing-off cycle and actually solved the problem. Even with almost no time left, they: Processed the AppleCare replacement immediately Completed the full warranty exchange on the spot Fully set up the new device before we left Made sure we walked out with a working phone in hand The contrast is the entire story: Manhattan Village had 45 minutes and no action. Del Amo had 10–15 minutes and complete resolution. And yes—credit where it’s due—Bree did direct us to Del Amo, which ultimately led us to the solution. But the bigger issue is that policies and service expectations should not vary based on discretion when customers are being actively sent by Apple Support to the store. Sunday, Will, and Brandon are what Apple customer service should look like everywhere. They didn’t just replace a phone—they fixed an entire day of stress, confusion, wasted time, and unnecessary expense in minutes, and restored trust in the Apple brand.
• JM

  John M

  Jun 10, 2026
  1.0
  I have a broken IPhone screen on a new phone that's under warranty. I bought the phone here, new, and paid $139 for a warranty. I live over a half hour away. I drove down yesterday when they opened at 10am. I let a representative know and he said he couldn't confirm if they had the part. He set up an appointment for me at 1pm. When I returned at 1pm, a different associate told me they had the part but they couldn't install it and that I'd have to come back. She suggested I come in early when they opened as she couldn't make an appointment that would help me out. I showed up once again the following day(today), checked in, and have been sitting, waiting for over 20 minutes now. I really don't need to be here, as I can't take part in my screen being replaced. Why am I sitting here?!?
• T

  İguana Terbiyecisi

  Jun 4, 2026
  5.0
  Today I had an exceptional experience at the Del Amo Apple Store. My advisor, Brando, was truly professional throughout the entire process. During the trade-in of my device, we encountered a few issues, but he handled everything with remarkable patience, understanding, and professionalism. I would like to sincerely thank him for his support and cooperation. Employees like Brando, who truly embody Apple’s values and vision, deserve recognition and encouragement. I am especially grateful for his kindness, willingness to help, and dedication to providing outstanding customer service. Thank you, Brando, for making this experience smooth and memorable.
• NN

  Nate

  May 25, 2026
  1.0
  Ramon the manager wasted two hours of my time setting me up with an appointment an hour from the time I got to the store, had me wait an hour after I checked in, to then tell me they can’t swap my battery that day and I’ll have to leave it overnight. I asked why they set me up with an appointment if they weren’t going to have time until the next day. Ramon explains that other people might bring their devices in and make my service time longer than anticipated. So I ask why they set up appointments when walk ins can push my appointment time. He says that’s not what he said. So then I ask if service is first come first serve. Not necessarily, he says. But you’re saying walk ins DO affect appointment slot service times. Can you at least guarantee if I come in as the very first appointment of the day that you can swap my battery by end of day. No he says. So apparently schedules and work assignments are all vibes based here. No one can give me a straight answer and appointments don’t ensure service time. I sat around for 2 hours for them to tell me sorry leave your phone with us until tomorrow even though we have 5 hours until closing or come back another time and we’ll do this all over again for the third time. I already had this exact conversation with the same manager Ramon yesterday by the way. I’m now in the parking lot on the phone working with Apple customer service to file a complaint against him. It’s been 35 minutes. Great way to spend my day off.

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