Apple Del Amo

Reviews

• SS

  S

  Sep 28, 2026
  5.0
  I had such a great experience at the Apple Store in Del Amo! This has become my go-to Apple Store because I live nearby, and every time I visit, the team is always incredibly helpful and willing to go the extra mile. Today, I stopped by to look for a new case for my iPhone 18, and I also had an issue with my phone setup. Jen was absolutely wonderful. She took the time to listen, patiently answered all of my questions, and made sure everything was taken care of. She was knowledgeable, kind, and genuinely wanted to help. It’s experiences like this that make me keep coming back to this Apple Store. Thank you, Jen, for making my visit such a positive experience! You were amazing!
• VD

  Valeria Delgado

  Sep 27, 2026
  5.0
  For some reason it isn’t letting me do the survey they sent me through my email, but I still want to give Cassandra her credit, so hopefully a manager sees this but I bought the new iPhone 18 pro max, transaction went smoothly, she helped me with trading in my old phone, made conversation, was patient and assisted me while multitasking . She slayed. ✨ Thank you Cassandra <3
• LA

  Lorenzo Alberto

  Sep 24, 2026
  1.0
  I spent exactly 25 minutes inside this Apple Store on Thursday, September 24, around 6:00 PM, and not a single employee approached me to ask if I needed assistance. I walked around the store several times, stood by the tables, and waited long enough that I eventually sat down and started writing this review while still inside the store. Even at that point, no one had acknowledged me or offered help. There were multiple employees present, so this was not a situation where the store appeared empty or understaffed. The issue was simply a complete lack of customer engagement. For a company that positions itself around premium products and customer experience, this was extremely disappointing. Customers should not have to spend 20–25 minutes trying to get someone’s attention just to make a purchase or ask a question. I hope management reviews staffing, floor coverage, and customer acknowledgment for this shift, because this was easily one of the poorest retail service experiences I’ve had in an Apple Store.
• JH

  Joshua Harding

  Sep 21, 2026
  5.0
  Juliana and Johnny were absolutely phenomenal, genuinely some of the best customer service I’ve ever experienced. I came in needing help getting my old iPhone 16 Pro repaired, and they made the entire process unbelievably smooth, easy, and stress-free. They were patient, knowledgeable, thorough, and went above and beyond at every step to make sure everything was taken care of properly. On top of that, they also helped me with the purchase of my new iPhone 18 Pro, and once again the experience was exceptional. They took the time to answer every question, explain everything clearly, and make sure I left completely happy and confident with my purchase. What really stood out was how genuinely helpful and attentive they both were. Nothing felt rushed or transactional. They actually cared about making sure I had the best possible experience. Juliana and Johnny are absolute superstars and a huge credit to the team. If I could give them more than five stars, I would. I cannot recommend them highly enough!
• AP

  Alex P

  Sep 20, 2026
  1.0
  Consistently poor experience. Long wait times, finding an associate is impossible even when they are standing around chatting with each other. Once I came in to replace a battery. I was first told the battery wasn’t available although they pre ordered it for me specifically. Then that it was being replaced. Then they brought the phone back saying it was impossible to replace the battery. It turned out they did replace the battery. At least I wasn’t charged for this astonishing act of Schrödinger service. Today I came to pickup an online order and was required to scan a QR code which wasn’t working. When I asked if we could just skip that step another employee overheard it and sarcastically said - “you’re different eh?” And then ignored me. I nearly walked out. When I asked the employee why their store is so hostile and disorganized, he just said “yeah, yeah, let me get you a bag”. Steve Jobs would be rolling in his grave.

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