Apple The Oaks

Reviews

• NS

  Natalie Spiewak

  5 days ago
  2.0
  When I go to purchase a new product and have to wait in line to buy it, signs would be very helpful. The people who work in the store are very nice and very helpful. But clearly management on some level doesn’t understand how frustrating it is to waste so much time waiting to do something so simple
• EK

  Elena Kovaleva

  Sep 25, 2026
  1.0
  Very disappointed with the service at the Apple Store at The Oaks. We came to pick up a phone that we had already ordered, and we have been waiting for almost an hour! This is completely unacceptable for simply picking up a completed order. No one has properly explained the reason for the delay, and we are just left standing and waiting. Very poor organization and a very frustrating experience.
• CJ

  Coolj Doll (Janey)

  Sep 23, 2026
  1.0
  I called Apple prior to coming to the store to see if I needed a reservation or if I needed to bring anything other than my phone to make a trade-in purchase. I spoke with the representative by the name of Tanesha and she told me that all I needed to bring was my phone. Drove 30 min out to the closest Apple Store (T.O.). and was asked by the host/attendant at the door to stand in line. While standing in line, one of the employees asked if I have a reservation code. I let him know I did not and that I was not aware of needing a reservation code to one to purchase a product. I made him aware of the conversation I had with the phone rep and let him know that due to that conversation made the decision to come to the store to make my purchase. He said that I needed a reservation, but he would see what he could do to accommodate. I didn’t see him ask anyone but instead he moved to the next person in line asked them for information, then he came back to me and told me that; unfortunately, there was nothing they could do to accommodate me. I then got into my vehicle and called Apple, I spoke to the representative Tianna and told her what had occurred, she said that she would speak to a supervisor to see if there was anything they could do and assured me that I didn’t not need a reservation to purchase a product. She said she checked with her supervisor and confirmed that a reservation was not required. I not only wasted my time but also my gas coming here to only be told to they couldn’t service me. They should really do better with their customer engagement and get on the same page and not give people false information.
• SG

  Sara Gholami

  Sep 21, 2026
  1.0
  Avoid this location! Save yourself the time, energy, and frustration and go somewhere else. My husband and I came in because we simply wanted to return our old phones. We had purchased two iPhone 18 Pro phones the night before, ordered a new Apple Watch Ultra 4, and purchased two phone cases. We spent around $5,000 and were told to bring our old phones back to the store to receive a small credit. When we walked in, Abed Alnouri was standing there and asked if he could help us. We explained that we were there to return our old phones. He shook his head and told us it had been a busy day and that we would have to wait about 30 minutes. My husband and I both work in healthcare and had already worked all day, so we were exhausted. I politely asked if we could go grab something to eat and come back. He shook his head and said, “No.” So we said okay and decided to come back later. We returned at 7:46 PM, while the store was still open. I walked in and said, “Here we are back! Can we return the phones now?” He looked at me and said, “No, we’re closing in 10 minutes.” I completely understand that employees have closing procedures and need time to finish their work. However, we were there before closing, and we were simply trying to return two phones that we had been specifically told to bring back to the store. After spending approximately $5,000 with Apple, I honestly expected a much better customer-service experience. Dear Apple, what happened to the customer service experience that your company used to be known for? I have worked in the retail industry myself, and I always believed in going above and beyond for customers. That is why this experience was especially disappointing. Customers remember how they are treated, and experiences like this can make people think twice about returning. I hope management takes this feedback seriously and provides better training and customer-service expectations at this location.
• RR

  Ruben

  Sep 15, 2026
  1.0
  I had a really bad experience at the store. I walked in genuinely planning to purchase several Apple products, including a MacBook, iPad, Apple Watch, and phone. Instead of being treated like a customer, one of the workers immediately profiled me, assumed I was homeless, and made comments that I “looked like I was up to no good" What made it worse was feeling like I was being judged based on my appearance rather than being treated with basic respect. I felt singled out and discriminated against, and honestly, it was humiliating. I walked in ready to spend a significant amount of money, but the way I was treated made me no longer want to give that store my business. No customer should be made to feel unwelcome or treated like a threat simply because of how they look.

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