Apple Promenade Temecula

Reviews

• BE

  Bill Cody Elepano

  5 days ago
  1.0
  Waited for 1hr and 50mins for nothing. Wanted to see if airpods are fixable or not. They seem to only care about sales. Whats new, apple wants everything disposable. Most of em are just walking around trying to look busy. Have followed up multiple times, doesn't take long for a quick diagnosis especially if it's your own product.
• AS

  Alize Sanchez

  Oct 3, 2026
  5.0
  Devin is an amazing Genius rep who managed to save my computer. His customer service is unlike any other and he genuinely cares for the customers who come by the store. 10/10 in his MacBook knowledge and his kindness.
• HM

  Hiba Murtada

  Sep 30, 2026
  1.0
  Very disappointing customer service experience. We came to the Apple Store to purchase a phone and spent a significant amount of time working with a sales representative. We had already gone through the process and reserved the phone, but when her shift ended, we were simply told that we needed to go back and stand in the line again to be assigned to another sales representative. The line was extremely long, and this meant we would have to wait all over again and restart the entire process with someone new, even though we had already been helped and had already completed several steps. I completely understand that employees have scheduled shifts, but there should be a better system in place to transfer a customer to another representative without making them start from the beginning. For a company like Apple, I expected much better organization and customer service. This experience was extremely frustrating and disappointing, especially when we were there ready to make a purchase.
• AG

  Andrea Gomez

  Sep 27, 2026
  1.0
  Disappointed with today’s interaction. Came in to upgrade my phone and purchase a phone for my daughter. The Apple worker asked what carrier we had and then suggested that we go through our carrier to make the purchase since she already has a phone line then he suggested I put her in a 17e since she doesn’t really “need” a phone. How does he know what she needs and how much I’m looking to spend!? He then proceeded to chat with others next to him. I felt he could have then pivoted the conversation into trying to get me into a new phone. But no, I just said ok I guess I’ll go somewhere else then and he just said ok have a nice day. I’m disappointed, honestly was hoping to walk away with new phones for my daughter and I. I’ve never been talked out of purchasing anything at an Apple Store.
• SJ

  Sherry J

  Sep 22, 2026
  3.0
  My son and I visited the Apple Store because he wanted to purchase an Apple Watch. He pretty much knew which one he wanted, but rather than ordering online, he wanted to see the watches in person, compare them and get some assistance before making his final decision. We visited on a weekday in the late morning, and the store wasn't very busy. We were greeted politely, and when my son explained that he was there to purchase an Apple Watch, we were told to stand along the wall where a line was forming for purchases. Okay, a little different than what we remembered, but no problem. After waiting about five minutes, another employee asked what we needed. My son again explained that he wanted to purchase an Apple Watch. When asked which one, he said that was part of why he came into the store as he wanted to compare them and get some assistance. The employee simply pointed toward the two display tables and said the watches were over there. That was disappointing. We obviously knew where the watches were, but we had specifically come to the Apple Store for the experience of being able to ask questions, compare the different models and get some guidance before purchasing. We looked at the watches ourselves, my son made his selection and told another employee what he wanted. We were then directed back to the line along the wall. After waiting approximately another 10 minutes, an employee came over, brought us back to the watch table and told us someone else would be with us shortly. My son ultimately purchased his Apple Watch and is very happy with his purchase. The employees we interacted with were polite, but the overall customer-service experience was disappointing and felt very disconnected, especially considering there appeared to be more employees in the store than customers at the time. We've received much better service from this location in the past. When someone makes the effort to visit a specialty store rather than simply ordering online or purchasing from a big-box retailer, part of the reason is to receive knowledgeable, personalized assistance. Unfortunately, that was missing from this visit.

Frequently Asked Questions About Apple Promenade Temecula