Apple Sherman Oaks

Reviews

• WW

  Willy Wright

  Sep 27, 2026
  1.0
  After a system glitch (wasn’ their fault) while attempting to upgrade a phone they just left us alone to figure it out in store. Had we not have been attentive the result would have been paying for an upgrade via Verizon without getting the phone from Apple. The issue wasn’t the glitch, but their response to it. No help other than trying to charge in full when we had a great upgrade finance offer via the carrier that they said they would honor. Their response to the glitch was to simply shrug and also get frustrated which didn’t instill and confidence. Had we not thought to clear it up with the carrier we would have been paying for the upgrade without getting it. Our “Apple specialist” also asked us the same question 3 times showing that they just don’t care. Avoid going here, upgrade your phone with your carrier or just buy your Apple products online.
• KM

  Konstantin Maliuchkov

  Sep 24, 2026
  1.0
  Service in this apple store is a nightmare. I came with a small issue with a camera, first I had to wait to be ssen for 30 minutes (whats even the point of making the appointments), I was told that they will replace the camera and this will not affect the data on my phone. When I came to pick it up at the time they told me to come - I had to wait for extra 30 minutes, only to find out that they didn't solve the problem - actually now camera doesn't work at all AND they also wiped my phone, so now instead of a minor issue I have a phone without a camera and all my data is gone and I'll have to wait for five more days to get it fixed. Absolutely awful experience
• TU

  T U

  Sep 9, 2026
  1.0
  Such lazy employees. I asked for a pair of AirPods, and they kept sending me from one employee to another, making me wait for quite a long time. In the end, I just left without getting any help. You’re losing your customers—keep it up.
• LF

  Luis Fernando

  Sep 6, 2026
  1.0
  Pesima mucho personal y nadie te atiende muy mal
• JL

  Jon, my life

  Aug 19, 2026
  1.0
  I’m extremely disappointed with the service at this Apple Store. I arrived at 12:30 PM, and I’m STILL waiting. It has been almost 4 hours, and nobody can even tell me how much longer I have to wait. I’ve been a loyal Apple customer and I genuinely love their products, but this level of customer service is unacceptable. If you ask a customer to wait, at the very least you should give them an estimated wait time and keep them updated. I never expected this kind of experience from Apple. Almost 4 hours of waiting with no clear answer and still no help. Great products, but today the customer service has been extremely disappointing. 4:22pm