Apple Sherman Oaks

Reviews

• SB

  Shamar Berry

  May 20, 2026
  1.0
  This location is so bad they need to just take this location down i’ve been into this location about 6 to 5 times every time I’ve been to this location. I’ve always had to wait over two hours just to get assistance and then when I get assistance such as my phone is not working or my phone needs repairment they tell me to call the Apple support line then when I call the Apple support number I’m on hold for 30 minutes. This location is so bad I think android at this point is better than Apple.
• JJ

  Joshua

  May 15, 2026
  4.0
  Came in while I was at the mall, and it was a pretty easy stop for Apple stuff. Like most Apple Stores, it can get busy, but it’s nice having a location right inside Fashion Square when you need to look at products, pick something up, ask questions, or deal with a phone, iPad, Mac, or Apple Watch issue. The store has that clean Apple setup, and the staff is usually helpful once you get connected with someone. I’d recommend making an appointment if you need actual tech support, because walking in can take longer depending on the day. Overall, convenient location and a useful store to have in Sherman Oaks.
• CB

  Christopher Beltran

  May 9, 2026
  1.0
  Waited close to an hour past my scheduled service appointment only to be told it was cancelled on their part. Terrible service from the workers there
• OO

  Omid

  May 4, 2026
  1.0
  I visited Apple expecting a straightforward cleaning service for my phone. I was initially told that the device could only be cleaned and that no diagnostic testing would be performed. Based on that information, I agreed to proceed. However, after I changed my mind and decided I wanted to purchase the device instead, I was suddenly told that a diagnostic test was required after all. This inconsistency was frustrating and made the experience feel unprofessional and unclear. I understand that procedures and policies are important, but customers deserve transparent and consistent communication from the beginning. Being given different answers depending on the situation created unnecessary confusion and left me very dissatisfied with the service I received.
• BC

  Bryce Caster

  Apr 20, 2026
  1.0
  I needed the charge port cleared of gunk- something I do every 6 months or so. I have done this process at many Apple stores and it takes most 3 minutes. No diagnostic test needed. Just a simple use of the vacuum. However here, the reception told me I needed to make an online appointment and that I needed to leave the store. Very upsetting.