Apple Sherman Oaks

Reviews

• SP

  Sam Painter

  1 day ago
  1.0
  Ready to spend money on some new products. 430pm on a Wednesday. A store full of sales people and not one acknowledge me. That stood there for 15 minutes, waiting for help which never came. I left.
• JJ

  Joshua

  5 days ago
  4.0
  Came in while I was at the mall, and it was a pretty easy stop for Apple stuff. Like most Apple Stores, it can get busy, but it’s nice having a location right inside Fashion Square when you need to look at products, pick something up, ask questions, or deal with a phone, iPad, Mac, or Apple Watch issue. The store has that clean Apple setup, and the staff is usually helpful once you get connected with someone. I’d recommend making an appointment if you need actual tech support, because walking in can take longer depending on the day. Overall, convenient location and a useful store to have in Sherman Oaks.
• JF

  Jose m Fajardo

  May 8, 2026
  1.0
  Horrible experience at this Apple Store. I made an appointment, called beforehand, arrived early, and still ended up waiting about 45 minutes with no real help. Employees kept sending me from one area to another saying “a few more minutes,” but nobody actually helped me. What made it even worse was how ignored and dismissed I felt the entire time. As soon as employees realized I mainly spoke Spanish, it honestly felt like they avoided dealing with me and kept pushing me off to someone else instead of helping directly. I’ve been an Apple customer for years and own multiple Apple devices, but this experience completely changed my opinion of Apple Stores. I walked out feeling disrespected, frustrated, and like my time meant nothing to them. Never again.
• JR

  Jose Ramirez

  May 8, 2026
  1.0
  Absolutely unacceptable experience at this Apple Store. I scheduled an appointment in advance, called beforehand to make sure everything was fine, arrived early, and still ended up waiting around 40 minutes past my appointment time without receiving any real help. What made it worse was the complete lack of organization and communication. One employee told me to wait in one area, another sent me somewhere else, then another employee told me to wait again. Every time I asked for an update, I kept hearing “just a few more minutes,” over and over again, while nobody actually helped me. I understand stores can get busy, but wasting customers’ time like this is disrespectful and unprofessional. If appointments are running extremely behind, be honest about it instead of making people sit there waiting endlessly with no explanation. I’ve been an Apple customer for years and own multiple Apple devices, which is exactly why this experience was so disappointing. I honestly never expected this level of service from a company like Apple. After today, I seriously do not even want to step into another Apple Store again and it genuinely made me consider switching brands altogether. Very disappointed.
• OO

  Omid

  May 4, 2026
  1.0
  I visited Apple expecting a straightforward cleaning service for my phone. I was initially told that the device could only be cleaned and that no diagnostic testing would be performed. Based on that information, I agreed to proceed. However, after I changed my mind and decided I wanted to purchase the device instead, I was suddenly told that a diagnostic test was required after all. This inconsistency was frustrating and made the experience feel unprofessional and unclear. I understand that procedures and policies are important, but customers deserve transparent and consistent communication from the beginning. Being given different answers depending on the situation created unnecessary confusion and left me very dissatisfied with the service I received.