VCA Santa Monica Dog and Cat Hospital

Reviews

• MS

  Mo S

  Sep 24, 2026
  1.0
  Vets are cold and not warm. what are we playing premium prices for. I came here for 3 vaccine shots. They forced an exam fee. total bill was $420 same vaccines at petco would have cost a total of $160 I feel like such an idiot for going here. today was my last time though.
• MW

  melissa wischerman

  Sep 9, 2026
  1.0
  I am absolutely livid with how I was treated by this hospital. If I could give zero stars based on this interaction, I would. To be VERY clear: I was not calling asking this hospital to handle my dog’s international health certificate, travel paperwork, or anything complicated related to her travel. All of that is already completed and taken care of through my regular veterinarian. I was calling for ONE additional parasite/mite treatment that was recommended for my dog. It is not even a required treatment for her travel—it is an additional recommended treatment that I was trying to have done as a precaution. My personal veterinarian in Texas SPECIFICALLY referred me to this hospital. I was told they were great, should be able to get my dog in for this treatment, and that having it done there would not interfere with the health certificate or travel documentation that has already been completed. So imagine my surprise when I called the exact hospital I was referred to and was met with an unbelievably rude and dismissive receptionist who seemed more interested in telling me why they wouldn’t help than actually listening to what I was asking for. I tried to explain the situation and was essentially told that they wouldn’t provide the treatment and that I needed to contact specific people or my personal veterinarian regarding it. Again—MY PERSONAL VETERINARIAN IS THE PERSON WHO TOLD ME TO CALL THIS HOSPITAL. I already have the health certificate. I already have the international travel requirements handled. I was not asking them to take responsibility for my dog’s travel paperwork. I was literally trying to schedule an additional parasite/mite treatment for my dog after my veterinarian specifically directed me to them. If you cannot provide a treatment, then simply say that. There is absolutely no reason to be rude, condescending, or dismissive toward someone who is calling because another veterinarian specifically recommended your hospital. What makes this particularly ridiculous is that I wasn’t randomly calling around expecting someone to solve a complicated international travel issue. I followed the recommendation of my veterinarian, contacted the facility I was specifically told would be able to help, and tried to schedule a straightforward additional treatment. Instead of receiving even remotely helpful customer service, I was made to feel like calling them in the first place was somehow unreasonable. The complete unwillingness to help was frustrating enough. The attitude and rudeness were what made the experience completely unacceptable. If this is how potential clients are treated over the phone when they’re simply trying to obtain care for their animal, I have absolutely no interest in trusting this hospital with my dog. 10/10 would NOT recommend. I will also be letting my veterinarian know exactly how this referral went because they clearly had a VERY different impression of this hospital and its willingness to help than the experience I actually received.
• HT

  Hester Taylor

  Jul 15, 2026
  5.0
  We've had such a wonderful experience at VCA Santa Monica Dog & Cat Hospital caring for our dog, Sparky, and our two cats, Izzy and Snowbird. **Dr. Hubbard, Dr. Johnson, and Dr. Fuhrman** have all been incredibly kind, knowledgeable, and compassionate. They take the time to get to know each of our pets, thoroughly answer all of our questions, and never make us feel rushed. It's clear they genuinely care about both their patients and the families who love them. The entire team is also very responsive and easy to reach whenever we have questions or concerns. The VCA app is fantastic—it makes accessing medical records, appointment information, messaging the hospital, and staying on top of each pet's care incredibly convenient. Ordering medications through the pharmacy has also been simple and hassle-free. The front desk staff are always warm, friendly, and attentive from the moment we walk in, and the veterinary technicians are equally wonderful. Everyone goes out of their way to make both us and our pets feel comfortable. We're so grateful to have found a veterinary team we trust completely with Sparky, Izzy, and Snowbird. We highly recommend VCA Santa Monica Dog & Cat Hospital to anyone looking for compassionate, high-quality veterinary care.
• MG

  Matt G

  Apr 13, 2026
  1.0
  My dog’s nail had broken and the vein was almost showing so I brought her in to have them help. We knew that one would have to be trimmed and given numbing medicine on that one nail; however, I was waiting the longest I ever had to anywhere for a nail trim thinking that one was the problem and they were helping her. I asked how it was going at reception and they said everything was going fine. However, when she came out her white paws had turned a copper brown, and it wasn’t the paw we were worried about. They had cut into her other nail so badly that they couldn’t even clean it properly. My normal vet couldn’t get us in for a few weeks and it didn’t bother her, so didn’t seem bad enough for urgent care. They seemed to have good reviews online, so I thought it might be ok for something like this. Shame on me. Now I know why there were openings for a Monday. Next time I’m going to urgent care. If that’s how a simple nail trim goes, especially for a paw that should have never even had an issue, I’m never going back. No groomer has ever cut her that badly. Time to go get a lot of treats on the way home.
• AH

  Alexander Holzer

  Jan 5, 2026
  1.0
  Gave my dog an expired heartworm shot this time last year. The tech who administered was honest enough to admit. But managers became very defensive. Fast forward a year, no other vet provides the 1 year heartworm shot (both my new vet and the vca near me do not), so I tried to schedule to go back here. They refused service. Due to their own negligence. I should have and should still file malpractice complaint. Extreme negligence, no regards for decency.

Frequently Asked Questions About VCA Santa Monica Dog and Cat Hospital