Cricket Wireless Authorized Retailer

Reviews

• DW

  DONNIE WATKINS

  Mar 16, 2026
  5.0
  Excellent Service Mayra And Brenda Very Pleasant And Skilled In The Phone Tech World Made My Experience Very Pleasant Thank you Both See you Soon
• MS

  Margarito Santiago

  Jul 7, 2025
  5.0
  Los recomiendo
• MV

  Memo Viya

  Jul 7, 2025
  5.0
  Hoy fui aquí para arreglar un problema con mi teléfono y me ayudaron en todo
• L4

  Linda Lou deLeon (49ERGIRL1)

  Dec 24, 2022
  1.0
  I bought a brand new cell phone on the 16th, second one, less than a year. Paid in full have 'nt received any upgrades nothing. Well, they offer a 7 day return policy, and I also paid the bill two weeks ahead of time. Which isn't due till the 21st at midnight. Well, I returned the phone on the fifth day with the receipt and the receipt for my bill. Because I decided to go to Xfinity since my internet is there already. Wanted to combine all my appliances, cell phones, t.v., and internet. The manager, Mayra, said I would only receive half the money for the phone and nothing for the bill I paid in advance. At the time, it wasn't even due for the month of January 2023 yet. I'm asking why that is? There aren't any signs saying " No Refunds," nor does your receipt say anything about it in the fine print. She wouldn't answer, but I needed my transfer pin number. She said I needed to call corporate for that? So, I figured I'd ask them? Well, a guy started asking me what was going on, I explained. Mayra started telling me to stop talking to her customer. Told her he hasn't bought anything yet, so he"s not your customer yet. I was talking to corporate explaining the situation and wanted to know why I was not initialed to bill. I paid in advance and had a receipt, too? She said she would talk to her supervisor. Well, I stayed talking to the guy I was talking to. Mayra snatched the phone out of my hand and hung up on corporate. She told me to get out of her store. I said no, I haven't done anything. Said she would call the cops I told her to go ahead. I will explain how you just kept my money. But I could not stick around cause I was trying to get back to Xfinity before 7 pm, and it was already 6 pm. She literally was mad cause I was transferring to another company. I don't understand why they get so bent out of shape when you do? Or they give you the run around when you try to unlock a phone you paid for already. But I returned the next day because I forgot to give my sd card out of the phone I returned. Mayra wasn't there, so I started taking photos of their store, which is located on N. Broadway next to Food Maxx. I'm filing a complaint with Commerce of Better Business Bureau . And Civil Suit for all the pain and anguish she has caused me So if you guys don't want the same drama I got don't give The Cricket Store on N Broadway in Santa Maria, Ca your business.

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