Apple Valley Fair

Reviews

• EE

  ertan

  3 days ago
  1.0
  There is a black guy employee working here is terrible at his job. I told him I wanted to return my Apple product. He told me I couldn't. He said, 'Don't even bother waiting.' He didn't even want to help me or asked me question. When I asked to speak with someone else, he said, 'You have to wait an hour.' I told him I would wait. Then he said, 'Sorry, now you'll have to wait two hours.' I hate you. This is the worst Apple Store experience ever.
• DM

  David Moffatt

  3 days ago
  1.0
  This store sucks. We wound up taking 3 trips to it. In the end they made an appointment for someone to call us the next day. The first trip we were told to sit at one of the tables and we waited for over 30 minutes before a tech came out. The whole time we could see techs standing around chatting with each other while us and other customers are stewing. Don't go to this store.
• CC

  Calcifer

  Sep 26, 2026
  1.0
  Steve Jobs is rolling in his grave. I came to pick up my new Apple Watch and I also came with my real government ID. Unfortunately, you need to also have your iPhone with you for pickup and the QR code. I understand that this is done for security purposes but it’s a terrible inconvenience to your customers. I didn’t have my phone since I also got a new iPhone too and my old phone was being backed up and restored on the new 18. So today Apple wasted my time. Service was great however — nothing to say about the fine folk manning the stations, but make their jobs easier with common sense policies that don’t irritate your customers. I mean, what if that was my first phone ever? I’d need to print out the QR code like it’s 1999? Backwards policy. ________ 史蒂夫·乔布斯要是知道了，棺材板都按不住了。我来取我新买的Apple Watch，而且我也带了我真实的政府身份证件。遗憾的是，你们取货居然还必须带上iPhone和二维码。我明白这是出于安全考虑，但这给你们的顾客带来了极大的不便。我没带手机，因为我也买了一部新iPhone，我的旧手机正在备份并恢复到新的18上。所以今天苹果完全是在浪费我的时间。不过现场服务非常好——各岗位上的工作人员都很尽职，挑不出任何毛病，但请制定一些符合常理、不惹恼顾客的政策，让员工的工作轻松一点吧。我的意思是，如果这是我买的第一部手机呢？难道我还得像活在1999年一样把二维码打印出来吗？真是倒退的政策。⌚📱🤦‍♂️
• BL

  Brandon L

  Sep 24, 2026
  1.0
  Writing this response on behalf of my friend ★☆☆☆☆ Hostile treatment from store manager Brandon M. I've been coming to the Apple Store at Valley Fair for help with an ongoing issue on my account, and nearly every visit has been soured by the store manager, Brandon M. He has harassed me consistently, each and every time I visit. Each time I come in and start working with an associate, Brandon inserts himself into the conversation. He gets in my face and asks his staff, "What is she doing here?" He knows exactly why I'm there, because it's documented in my account. Instead of letting his team help me, he's rude, hostile, and talks about me as if I'm not standing right there. At one point he even threatened to call the police on me for trespassing, while I was a customer getting help from his own employees. I have never been treated this way at any Apple location. I've waited patiently during every visit. At one point, it took two hours before anyone noticed me and offered help. Another woman who had an appointment also waited over two hours, and now she has to come back, just like me, because the store is short-staffed and closing soon, according to Ashley B. This is beyond frustrating. Managers are supposed to provide solutions, not create drama, harass customers, and threaten them.
• ZB

  Zofia Baszkiewicz

  Sep 19, 2026
  1.0
  I’m extremely disappointed in repair services in this location, I had to drive 4 separate times because they claimed of not having time to repair my phone (I had an appointment why there is an option for getting an appointment if you have no guarantee of being seen) their solution was to leave it overnight which was not an option for me. Finally when they took it in I had to wait 3 hours for my phone to be fixed (they claimed it would only took 2) It haven’t been a week since they changed my back screen and my back camera stopped working I got a notification that the camera is either not an Apple part or has been installed wrong. I especially went to Apple location to be sure everything would be fixed and original - now I see I was wrong. If I could I would give 0 stars- I don’t recommend that store

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