VCA Care Specialty and Emergency Animal Hospital

Reviews

• MM

  Michelle Mauk

  Aug 28, 2024
  1.0
  First, Clients are not allowed to accompany their pets to the exam room. You just hand them over from the waiting room. Not my experience at any primary Vet I have ever had over the years with different dogs. Blood draws and other procedures yes, they go to a separate room but I have never been told I needed to be separated from my pet the entire time until the end when ready to leave. I was told doing so “is a liability”. Second issue was the add on fees with the estimate I received. The biggest was “a 20% fee applied automatically by the system”. When I asked what it was for, I was told she didn’t know it was just automatic. Third, I was told my dog would need sedation for an Xray. A friend of mine who was there a week earlier with her cat, was told sedation was needed for a blood draw. Sedation can be dangerous without a diagnosis. Sedation was never required or even recommended at any other vet I have had when tests were needed. The doctor we spoke to after she examined our dog seemed competent but, the system and methods are horrible which turned me off right away. Add that we felt VCA was attempting to financially exploit us, there was no way I trusted anyone there to provide care. We paid for the exam and left. I won’t be going back or recommending.
• IV

  Iliana Valdez

  Sep 4, 2021
  4.0
  I went in not to long ago to take my cat sweetness when I got there we got told there were some things wrong with her health, immediately we get really worried for her and we got very devastated at the fact that we had to put her down, the vets there tried to do everything they could for her and we really appreciated that, they saw how devasted we were to let our beautiful best friend go and they were really supportive to let us spend as much time we could with her. At the end of the day we didn’t want sweetness to be suffering even after all the medical things they were going to do with her but the vets there were very comforting and supportive, we ended up going back to get sweetness’s ashes and later we got mailed a letter from the clinic. It really shows how much they care for not only your pets, but the pet owners as well, thank you