Apple State Street

Reviews

• VS

  Vera Sacë

  4 days ago
  5.0
  Navid has helped us not once but twice. The first time we came, no other tech at the Genius Bar could assist us when the 17pro max screen wasn’t working. This is no problem for Navid. He is a problem solver and incredibly skilled. His customer service skills, ability to diagnose and troubleshoot tech issues, and expertise are unmatched. He will run this place one day.
• KS

  Konstantin Solovev

  5 days ago
  5.0
  Quickly solved the problem in 5 minutes, thanks for the speed 🤝
• JO

  Jannik Olander

  Apr 21, 2026
  1.0
  Wendy wins the prize for “Worst Employee Ever” at Apple in Santa Barbara... I had a truly horrible experience at the Apple Store on State Street in Santa Barbara this past Saturday (April 17, 2026). My MacBook Pro suddenly crashed in LA on Thursday, and I had to completely wipe the system and reinstall everything. Thankfully, I had my hard drive with me and I was in Santa Barbara for the weekend, so I went to the Apple store on State Street where I asked an employee named "WENDY" for help. Unfortunately, the service I received was the worst I’ve ever experienced at any Apple Store. She was dismissive, unhelpful, and came across as both arrogant and disengaged. In the middle of assisting me, she simply walked away through a door behind the counter and never returned. I waited for over 20 minutes, but the store was closing, so I was forced to leave without any resolution. As someone who has been a loyal Apple customer for years—and who purchases extensively through my business for my entire team—this was incredibly disappointing. This is not the level of service I’m used to, especially compared to the Apple Stores in Los Angeles. Whether it’s a training issue or not, basic professionalism, communication, and customer care should be a given. This experience left a very bad impression. I won’t be returning to this location and would strongly recommend visiting one of the Los Angeles stores instead if you expect proper service.
• NC

  Nicole Crawford

  Apr 14, 2026
  4.0
  Convenient and easy access; they don’t have a huge inventory, and I wouldn’t be surprised if this location did hang around long. They didn’t have track pads or mouse pads; the employees were are super helpful and fun.
• SS

  StarDrop

  Apr 13, 2026
  1.0
  I come to buy an iPhone. And they do not have even rest room for a big brand store. Disappointed

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