Apple Hillsdale

Reviews

• AR

  Alexander Rodriguez

  May 7, 2026
  1.0
  Bad service overall. It took nearly three weeks just to replace my battery under AppleCare. During the first appointment, they checked my battery and confirmed it was eligible for replacement. At the second appointment, a different staff member inspected my phone and claimed there was a liquid damage indicator inside the front camera area. I was then told I would need a full device replacement, without clearly explaining that I would have to pay $100 even though I have AppleCare. At the third appointment, an employee named Benny insisted there was liquid damage simply by looking at the phone and strongly pushed me to pay for a replacement device. I insisted they properly inspect the phone by opening the display before making that conclusion. Finally, on my fourth visit, they determined that the mark near the front camera was not liquid damage after all, and they were able to replace the battery normally. The entire process was frustrating, time-consuming, and poorly communicated.
• GG

  Gabriel Gonzalez

  May 5, 2026
  5.0
  Karishma, the store manager, took her time to address a matter that has been ongoing for several months without proper follow up from other parties involved. She even took the time to make a call to Apple Customer Support and have everything resolved. Thank you to Karishma and the team at Apple Hillsdale..!!
• MI

  Mia Iwasaki

  May 5, 2026
  5.0
  I had such a great experience at the Apple Store at Hillsdale Mall, thanks to Priya! I came in needing help resetting my phone, and Priya walked me through every single step with patience! She made the whole process feel easy and stress-free. It's rare to find someone who's both knowledgeable and genuinely kind, Priya is both.
• NI

  Nick Ishigami

  May 2, 2026
  1.0
  Apple is useless for troubleshooting their software problems. Utter trash
• AP

  Arrchana Pradeepan

  Apr 11, 2026
  1.0
  Arrived at 2:30pm to pickup my online order. By the time I got my phone, it was 3:35pm. In store folks weren't able to manage an online order cancelation, so I spent time calling apple. On top of that, their available inventory was also clear, so I had to ask the over the person support person to instruct in-store reps to double check inventory. Overall, Apple over engineers their entire customer support queue process, with very marginal gains. Booking an appointment online versus in person makes minimal difference. You'll have to wait regardless. Im moving over to Apple from Android after 15 years of being on an Android. I knew Android products were superior for a long time, but I didn't realize support/operations was also superior. Sad.