Apple Hillsdale

Reviews

• DS

  daniel sota

  5 days ago
  1.0
  I went to get my battery replaced, the first time I went I was told it would be a three hour wait and that if I came back early in the morning right when the store opened up, then it would be at most one hour I did what I was told. I came before they even opened and was in line Of three people to get inside. I spoke with the repair person and for whatever reason I was not checked in until another lady got checked in before me. They said it was because I had not backed up my phone however, my phone was backed up six hours and they advised me to back it up again why they did not check me in when my phone was backing up is beyond me however because they did not, the repair time went from one hour to 2, which I do not have time for. If you’re going to run a busy store, you should not have one repair person, especially when your techs get annoyed that administrators are doing the repair work instead of them, which was told to me in front of everyone because they made a sigh when They found out whoever is the administrator Was doing the repair work for the day And I felt the need to ask if I should be worried with that response because the amount of disappointment from that sigh was loud. Overall, the general vibes of the store is that of a cult with clapping as soon as you walk in the morning. I drove out all the way over here and was disappointed because despite the fact that I was there first I was not checked in first and the management did nothing except to say this is what it is with no conflict resolution and very little empathy for The client. The recommendations were for me to leave a phone number to receive a call back when my repair would be done or just sit around for two hours doing nothing. As I told them I was alone, so there was no phone number to give someone else to reach me and I would have to sit there for two hours doing nothing but even if I could, I was not able to because unlike their imagination, I have things to do and sitting inside of an Apple Store for two hours is not one of them, especially when I was told that it would be an hour at most if I came in first thing in the morning. Do better train your people to be more like people and put your repair techs on repair and don’t leave administrators behind working because apparently the text don’t like that and make it known to the customer which doesn’t look good. If I could give negative stars I would.
• XW

  Xiao Wang

  Sep 21, 2026
  1.0
  I asked the staff if I could buy an iPhone 18 Pro right away and pick it up around 7:30pm. The store closes at 9, and they said they had the phones in stock but didn’t have enough staff, so there was no availability tonight and I’d have to wait until tomorrow. I honestly don’t get why buying a phone with no trade-in and no carrier setup would take that long, especially when there was still an hour and a half before closing So I just went straight to the Burlingame store, got there around 7:50, and they were closing at 8. Somehow I got the phone in like 5 minutes lol.
• RE

  R Euler

  Sep 19, 2026
  1.0
  My previous experiences at this Apple Store left me wondering whether I was being treated differently because of my race. Still, I’m not sure whether it was racial discrimination or simply a condescending attitude along the lines of, “This is an affluent neighborhood, and we’re doing you a favor by serving you, even if you don’t look like you belong here.” Management may have responded to feedback by appointing an American-born Asian store manager, although I don’t know whether that influenced the decision. But having an Asian manager does not automatically resolve concerns about discrimination. Across the places where I’ve worked, I’ve sometimes felt that American-born Asians treated Asian immigrants more dismissively than other people did. One possible explanation is internalized racism, which can contribute to discrimination within the same racial or ethnic group. Related experiences have also been described in Australia. Someone who grows up feeling like a second- or third-class citizen may absorb negative messages about their own background and come to resent the heritage they associate with that treatment. They may then direct that resentment toward immigrants who remind them of the identity they are trying to distance themselves from, blaming those immigrants for the prejudice they themselves face. I can’t say whether that explains what happened at this store, and I wouldn’t assume it applies to American-born Asians generally. But it is a possibility that comes to mind because of my own experiences.
• CC

  Claire

  Sep 14, 2026
  1.0
  Do not go to the genius bar here, they will try their best to find everything they think need to be repaired and aggresively recommend you getting it fixed and then charge you, be careful. One staff member is also very rude.
• AA

  Athul

  Aug 30, 2026
  5.0
  this is my first time visiting a apple store. i had a serious issue with my device and same day appointment was unavailable, expecting them to turn me back. they helped me out immediately and gave me a replacement real quick, luckily my device didn’t have serious issue. it was another issue for which they gave replacement. still glad they didnt turn me out and helped me.. store is located in ground floor and inside the area of the drop off point. gps location is wrong u need to walk around the drop off point to find this store