VCA San Martin Animal Hospital

Reviews

• MO

  Maria Teresa Orta-Crue

  1 day ago
  5.0
  I just went in to update my credit card which was fast and easy to do.
• EE

  Ellie

  2 days ago
  5.0
  The staff cares about your pets! Dr Carter is awesome
• AD

  alex dozal

  Aug 22, 2026
  5.0
  Have been coming here for a couple years now since my dog was a puppy and his eye got scratched bad. I had been calling many different vets within the area as a Hollister resident that day and the VCA in San Martin was the only one that squeezed him for the emergency. Immediately loved the staff here. Currently having concerns for my dog now, stressful situation, and booked the soonest appointment through the app which wasn’t for nearly another week later. The staff called me just a few minutes after I had booked it as they were concerned about the details I left for the appointment, and offered to change the appointment to the next business day Monday (it’s the weekend) to make sure he is cared for as soon as possible. I am so thankful and trust this staff so much. They’re the best.
• EI

  Elizabeth Irvin

  Aug 19, 2026
  5.0
  We were traveling from out of state when one of our furniture babies was injured. We brought him here and they took great care of him.
• LO

  Leslie Ortiz

  Aug 15, 2026
  4.0
  UPDATE: Lauren, the hospital manager, personally called me to apologize for how the situation was handled. She told me she wanted to make things right and asked me to bring Chloe back in so they could take care of her. I truly appreciate Lauren taking the time to reach out, listen to my concerns, and make things right. Chloe was able to be seen and get the care she needed. ❤️ A huge shoutout to Lauren for her kindness, compassion, and excellent customer service. Thank you for taking care of us and, most importantly, taking care of Chloe. 🐶❤️ **************** I’m extremely disappointed with how my dog’s appointment was handled today. Chloe has been dealing with an ear infection for the past few days, and the earliest appointment I was able to get was today, Saturday, at 4:30 PM. Unfortunately, I hit some traffic and arrived 11 minutes late. I understand that being on time is important, and I take responsibility for being late. However, I have never been late to an appointment here before, and I asked if they could please make a one-time exception and still see Chloe. I was told no because they close at 5:00 PM. What is especially frustrating is that this was a 20-minute appointment, and now, because they are closed Sunday and the next available appointment isn’t until Tuesday, my dog has to wait several more days while dealing with an ear infection. I completely understand that veterinary offices have schedules to maintain, but as clients, we are often expected to be understanding when appointments run behind and we have to wait. I had hoped that same understanding could have been extended to us just this once, especially when an animal is uncomfortable and needs care. I’ve always respected my appointment times and simply asked for a one-time courtesy. Unfortunately, there was no flexibility or compassion shown in this situation, and that was very disappointing.