VCA Lewelling Animal Hospital

Reviews

• MB

  Monisha B

  Jul 2, 2026
  1.0
  Came in for a 2pm appointment.. and the tech comes in finally at 4:02pm and trying to discharge us.. I asked was they going to clean my dogs eye like the doctor stated she said the doctor said it cost to clean the dogs eye.. well why did it take over an hour for you guys to come back and relay that info if I’m supposed to clean it at home with the medication. why would they make me sit here over an hour just to be discharged?
• LZ

  Lucy Zacarias

  Jun 19, 2026
  5.0
  My cat was treated here. Very nice staff. Came in for respiratory infection. 1st visit was free. Purchase medicine for him . He's doing so much better. Thanks
• TB

  Tim Busco

  May 12, 2026
  5.0
  Great service, I was able to get an appt on the same day.
• SD

  Shivneel Deo

  May 6, 2026
  1.0
  DO NOT GO HERE OPERATES LIKE A DEALERSHIP I’ve had dogs my entire life, but for my wife this is her first time having one she’s truly bonded with. Naturally, we wanted the best care when our dog started having ear issues and a yeast infection. We usually go to Ace Animal Hospital in Fremont (fair pricing, no nonsense), but decided to try VCA since it’s close to home. Big mistake. From the moment we walked in, the atmosphere felt off. There was already a situation in the lobby where staff handled a concerned older customer very poorly conflicting instructions and an overall lack of professionalism. Once we were seen, the experience didn’t improve. The vet recommended basic treatment for the ear, which made sense. But then came the upselling. A technician brought in a long list of “recommended” services including a biopsy, injections, medications, and vaccines without even having my dog’s medical history. It was clear they were testing how much we’d be willing to spend. What bothered me most: The technician directed everything toward my wife, ignoring me completely. When I questioned the need for a biopsy (after medication was already recommended), she couldn’t give a clear answer. Her attitude quickly turned rude and dismissive when I pushed back. She eventually got frustrated, tossed paperwork, and walked out. After requesting someone else, we tried to move forward with just treating the ear and infection. Even then, the process was disorganized items missing from the bill, confusion at checkout, and no accountability. When I returned the next day, the manager (Jennifer) approached with a preconceived judgment of me instead of trying to understand the situation. That says everything about how this place is run poor leadership leads to poor service. End result? A nearly $500 bill for something that should have been straightforward. This place operates more like a sales-driven business than a veterinary clinic. If you genuinely care about your pet and don’t want to feel pressured into unnecessary treatments, I strongly recommend going elsewhere.
• ZE

  Zandra Elias

  Apr 13, 2026
  5.0
  Very nice service. Taking in a pet that has passed away. My friend was ill so my sister and I helped out. Very nice people ,comfortable place

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