Best Buy

Reviews

• BR

  Bruno Ribeiro

  May 10, 2026
  2.0
  I bought a floor model TV from Best Buy, fully understanding that it was a floor model, and I even purchased a warranty for extra peace of mind. The problem was not the fact that it was a floor model. The problem was the complete lack of communication, consistency, and customer support throughout the process. First, we were given multiple pieces of incorrect information by employees. We were initially told the TV could be delivered for free, which influenced our decision. Then, when we arrived to pick it up, we were informed that transporting it ourselves would be entirely at our own risk, something that absolutely should have been communicated upfront. Naturally, we were uncomfortable transporting a large floor model TV under those conditions, so we tried to move forward with the free delivery option we had originally been told about. At that point, the offer was suddenly retracted. On top of that, when we arrived to pick up the TV, it was missing necessary pieces. Mistakes happen, but what made the situation genuinely frustrating was how impossible it was to get help remotely. Calling the store leads to a terrible AI phone system. After repeatedly insisting on speaking to an actual person, I was put on hold for 20 minutes, redirected to an offsite support center, put on hold again, and eventually disconnected. No one provided a clear answer or meaningful support. What made the experience even worse was the attitude from some of the employees. Instead of trying to help resolve the situation, it honestly felt like they were more interested in having us return the TV and leave empty-handed because it was easier for them. In the end, I had to drive back to the store again just to resolve issues that should have been handled with basic communication and customer service. This could have been a good experience. I understood the risks of buying a floor model and was willing to work with that. What I was not expecting was inaccurate information, poor communication, inaccessible support, and employees who seemed uninterested in actually helping. Based on this experience, I would seriously hesitate to spend money at this location again.
• TE

  Ted Eicher

  May 2, 2026
  1.0
  Trying to find out if they have a Breville Smart Oven in stock at this location. Instead of asking a real person they have a idiot AI bot sending you in circles on the phone. Automatic F for customer service. I will be buying my oven elsewhere. I do not recommend this business
• CK

  Christopher King

  Apr 24, 2026
  5.0
  Absolutely loved my experience here! The staff was incredibly helpful and knowledgeable about all the latest gadgets, making my shopping trip a breeze. I found exactly what I needed and left feeling super satisfied!
• A

  Александр Попов

  Apr 18, 2026
  3.0
  Waited for assistance from an employee named Joseph, but he started helping other customers instead, even after I made it clear I was waiting. He called another customer over while I was still there, which felt unfair and disrespectful. When I reminded him, his response felt dismissive. Service needs improvement.
• MM

  M. Mitchell

  Apr 14, 2026
  3.0
  If I were only reviewing BestBuy, the corporation, this would be a one-star review. I had major issues with my delayed pre-order of a Samsung S26 Ultra. (This isn't the first time I've had delivery/pickup issues with BestBuy.) I contacted BestBuy several times by phone, online chat, and in person for more than a week PAST the date I was supposed to get my phone. At no time did any rep give me any information other than 'Sorry, we are working on it.' This is despite BestBuy having already charged my credit card and having delivered orders placed after mine for the exact same phone! In other words, they were skipping over my order. I think the only reason I got it when I did is because I asked a manager to email me with an explanation. I never received that email, but later that day I finally got a notice it was ready for pickup, just a couple of hours before I would have canceled my order and filed a complaint with my credit card company. This isn't a one-star review because of the courtesy and patience of the folks at the San Francisco store. They did the best they could considering how unhelpful corporate BestBuy is. They also made sure the rebate for my trade-in phone was processed right away. So, my recommendation is: Don't pre-order from BestBuy unless you are willing to hound them for several days about delivery. If the price is right for something in stock, then yeah, get it at the Harrison St store in SF, as there are some outstanding employees there!

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