Apple Chestnut Street

Reviews

• UU

  ukiukiyu91ui

  Sep 26, 2026
  1.0
  I made a Genius Bar reservation in advance and visited the store to replace my 4-day-old iPhone 18 Pro Max, which had a severe hardware defect (panic-full logs). Despite following the proper process and booking an appointment, the service from the first staff member was completely unacceptable. First, they tried to push for a repair instead of a replacement, even though the device was brand new and well within the 14-day return/exchange window. When I insisted on getting a replacement, they then told me they couldn't process it because the model was out of stock at this location, and lazily suggested that I file a claim online through AppleCare by myself. I was shocked and frustrated by this total lack of initiative, especially since I was standing right in front of them inside the store with a valid reservation. When I asked if he could at least check inventory at nearby stores so I could get it resolved today, he offered no assistance. Fortunately, a male staff member standing next to us overheard the conversation and stepped in. He immediately looked up the inventory and found a replacement available at another store 20 minutes away. Thanks to his quick and professional support, I was able to get a brand-new replacement on the same day in a different location. While I am grateful to the second staff member (Daniel) who actually cared, the initial service was completely unacceptable for Apple's standards—especially for a customer who booked an appointment in advance for brand new iPhone 18 pro max which had a severe hardware defect.
• DG

  Diane Gunn

  Sep 22, 2026
  1.0
  Went into the store to buy 2 iPhones 17s. The person that was helping us said they didn’t sell them anymore, even though they were all displayed in the store. When we said we didn’t want the new 18 pro or old 16 and that would go somewhere else to purchase the items we wanted. She then said she would check and see if she could source some, magically found they had them in store and enough that there was choices in color. They did have what we wanted and disgusted that we were blatantly lied to.
• LS

  Luís Henrique Monteiro Simões

  Sep 8, 2026
  4.0
  A loja que não tem como não entrar e ver as ótimas novidades e opções.
• VN

  Vlad Nuzhyn

  Sep 4, 2026
  5.0
  Had a great experience trading in my device
• RS

  Richard S.

  Aug 15, 2026
  1.0
  Went there with a broken screen on my iphone 15 Pro, the rep seriously told me right away that my only option is to buy a new phone?? Was arguing with him that apple even lists their screen repair prices online but he said they supposedly don't offer any repairs anymore and I have to buy a new phone. Mind you that my phone is just 2 generations old.. What a weird and disappointing experience as a long time apple customer. I went to an off brand phone repair store down the street and they were able to repair my screen for $130 including a screen protector. It's sad to see how far apple has fallen..