Geek Squad

Reviews

• DD

  David

  Jun 28, 2026
  1.0
  Thái độ vô học mà nhân viên không được đào tạo bài bản . Vô cùng không hỗ trợ khách hàng. Thua cả thái độ của nhân viên warmalt. Sẽ không bao giờ trở lại công ty này. Tôi hoàn toàn chọi trách nhiệm với lời tôi nói vì có camera ghi lại
• TW

  theresa wrighten

  Jun 6, 2026
  1.0
  The service was horrible. No one is being held accountable. I was quoted 2-3days and never got a call or message regarding status of repair. 5 days later I called for status and was told it was ready for pickup. When I picked my laptop up, I was mislead to believe it was fixed, but it wasn’t. I was told that I should probably consider replacing it soon because it would have more problems in the future. They did not write an accurate evaluation. They actually wrote that it was repaired and it wasn’t. I made the mistake of taking them at their word and not opening the laptop to check it while I was there. I scheduled an appointment to go back the next day to talk to someone about my experience and the geek squad cancelled my appointment. “Thank you for being a Best Buy gold star member.”
• VL

  Vincent Lai

  Oct 28, 2023
  1.0
  UPDATE: The audio on the car stereo that Best Buy had installed went bad several years later. The 3rd party shop that diagnosed the issue informed me this could be due to a number of factors but mainly poor wiring and improper grounding/bad installation of the stereo were common culprits. While Best Buy did eventually get me a replacement cover for the one they broke, I continue to recommend avoiding their installation services/geek squad at all costs. TLDR;  Bring your car in to get treated for the common cold. Leave having given it STDs.  Until Best Buy and the parties involved in this situation actually deliver on what they promised and take responsibility for the problems they caused, this review will remain unchanged. Special shout out to the Geek Squad team in Mira Mesa for breaking my car stereo sliding cover. In particular, Devon, the junior technician who committed said breakage, his manager Robert, who has denied all responsibility to date and Ricky, a separate floor manager who tried to be helpful but ended up disappearing in the end. Best Buy should be ashamed. Poor quality. Poor service. The following incident happened 10/4/2023 and remains unresolved. My Pioneer stereo broke recently. I bought a new stereo from Best Buy to be installed by Geek Squad for their guarantee of standing by their labor. I paid $40 for said labor. After the initial 2 hour installation by Devon, he failed to connect the wiring for my sliding door cover. This meant I had to manually slide the cover now. Devon promised to fix it for free so I had to schedule another appointment several weeks out. During this follow up appointment (which also took several hours), instead of fixing door cover, Devon managed to completely break it off. He presented this to me and refused responsibility. He went as far as to say, "hey, so there was already lots of dried glue on this door cover so I didn't actually break your door cover. If you buy the replacement part, you can come back again and I'll fix it for free again" I'd brought up to Robert at this point that fact is, my sliding door cover had been intact when I brought it into the shop and now it was completely broken and unusable. Now I'm the one responsible for the cost of the replacement part?  Was this supposed to be the expected customer experience at Geek Squad? He too also refused responsibility, "oh, I can't do anything. I need my manager (Jessica) to file a claim for the part. You need to come in end of this week Friday to meet her and just so you know, filing this claim will come from our bottom line. I might even be a technician short potentially after this. He clearly didn't break it because of the glue, etc.". Best Buy broke my car. Now they are trying to delay and guilt me from proceeding further. NO INTEGRITY. I then went to talk to Ricky in the front of Best Buy, and showed him the broken part. He handed me a card with his email and phone extension and promised that I should be hearing back within the next few days. I received a call from Robert the next day where he meekly informed me that they had reviewed my issue and would go ahead and issue a claim for the replacement part. I should receive confirmation at the end of the next day via the email I used to book the appointments with them else a call. Did I hear from them as promised? NOPE. No respect for their customers. After a week, I sent Ricky a follow up email. No response. Ricky's call extension failed as well. Eventually, I managed to reach Robert via phone. No claim had been filed. He'd forgotten about it entirely. He promised to check in with his manager and have something for me by end of day. Did Best Buy fulfill this promise either? NOPE. So rather than waste further time on this goose chase, DO NOT TRUST BEST BUY, DO NOT MAKE THE SAME MISTAKE AS I DID. The labor guarantee may be free but your time that they waste is not. Please avoid at all costs and go to a more reputable garage.
• BD

  Basab Dattaray

  Feb 16, 2020
  1.0
  They are incapable of even replacing laptop fans
• MP

  Megan Pogoda

  Jun 17, 2011
  3.0
  Great place when I can't find what I need at Fry's

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