Apple UTC

Reviews

• CA

  Cynthia Alcala

  1 day ago
  1.0
  My daughter attends a college nearby, so we chose this Apple Store for convenience. She dropped off her MacBook over a week ago and was told it would be repaired by 10/4/26, but today she was informed that although the part had finally arrived, the repair would take another seven days. Two weeks without a computer is a lot for a college student. I called to see if anything could be done now that the part was actually in the store. I spoke with Elle, and I was shocked when her solution was for me to pick up the MacBook and take it elsewhere. After already waiting seven days, why would I take it somewhere else when the part needed for the repair is already there? I’ve never experienced this type of customer service at Apple. Every other Apple Store I’ve dealt with has had employees who were kind, understanding, and willing to go above and beyond. Elle’s response felt dismissive and completely unhelpful. College parents: if possible, I strongly recommend purchasing devices and having your student’s devices serviced at your local Apple Store rather than this location.
• DN

  Daniel Nguyen

  3 days ago
  1.0
  On September 11, I visited the store to trade in my iPad Pro for an iPad Mini, as I no longer needed the larger model. The technician informed me that my iPad Pro qualified for a $500 trade-in credit, which could be applied toward upgrading my phone. Yesterday, I placed an order for a new phone online, but the checkout process failed. I decided to handle the transaction in-store instead. The store technician inspected my device, removed the screen protector, and began processing the order. However, she then informed me that my trade-in credit was flagged as fraud by the system and could not be used. We attempted to re-order using a store computer, but that failed as well. Throughout this process, she repeatedly stated that the system was flagging my credit. Not sure what she implied since I repeated myself that I traded the my device in this same store. My case was then escalated to Tim, who was exceptional. After reviewing my trade-in receipt, Tim genuinely tried to resolve the issue for me. Unfortunately, the staff was unable to apply the credit, issue a cash refund, or transfer the balance to a gift card. The issue was escalated further to a manager, who stated there was nothing more they could do and suggested I use the credit online, the exact step the first technician had already failed to complete twice. As a result, I am left with a $520 credit that remains flagged as fraud by the system. So if you’re to trade in your devices here, do expect the worst.
• AZ

  A ZHE

  Sep 29, 2026
  1.0
  My younger cousin visited today to fix her 2020 MacBook, which hasn't been able to turn on. The MacBook had been functioning perfectly fine until yesterday, and it was able to hold a charge and had haptic feedback on for the mousepad, despite it not turning on, even after numerous resets and other online solutions. When she visited the store, she was told to wait 3 hours, and when called in, was given no useful information; the employees performed a "diagnostic" that basically only confirmed that the computer would not turn on. She was then directed to wait around 45 minutes, during which the attending sales associate left WITHOUT finding someone else to assist her. Other associates proceeded to ignore her asking for assistance until a solid 40 minutes later, at which point she was forced to buy a new MacBook for classes. No useful information about her old MacBook was given, and all the sales associates were dismissive and unhelpful. This was an unacceptable experience, and no one within our extended family will be buying from Apple again. Anyone looking to get their device fixed or even buy a new one from here should heavily reconsider; repairing not only costs ridiculous prices, but the customer experience is also truly awful.
• XX

  Xingming

  Sep 25, 2026
  1.0
  I went to the store around 7PM which is one hour before their close time but I was told I can’t not buy anything due to their list is full and usually their list full around 6:30PM. So be mindful of this store ends their sales one and a half hour before the store closes at 8PM. I looked around when I got rejected, a few employees are just chatting and enjoying the time, which are good attitude but I’m not sure this is the best use of a service time, especially when there other customers are waiting and got rejected.
• NC

  Nary C.

  Sep 10, 2026
  2.0
  I would give this location 1 star for the overall experience, but I’m giving one additional star because Paul was helpful and flexible. There were many employees, but many customers were waiting and the service felt poorly organized. I waited about 30 minutes and received very little guidance. When I need to come back for pickup. Tom told me he would help, but then left without explaining anything or arranging for someone else to assist me. I had to start over with another employee. Apple can do much better when it comes to customer service, communication, and taking ownership of the customer experience.