Apple Roseville

Reviews

• BB

  brian brosnahan

  6 days ago
  5.0
  Ray, one of the senior managers here worked with me on two separate occasions due to an error with another Apple Store and he spent a combined three hours with me to resolve a problem that no one else could. Ray and I spent an hour on the phone with Apple support getting transferred eight different times. At the end Ray rectified the error of the other store and not only changed this wildly frustrating situation into a net positive but managed to make me enjoy putting this jigsaw puzzle together with him. Thank you so much for all the help
• RL

  Ryan Luong

  Sep 23, 2026
  1.0
  Very Disappointing Customer Service Experience I couldn’t pick up my phone at the Apple Store, so I designated someone else to pick it up on my behalf. Unfortunately, that person forgot to bring their ID, so I had to go to the store myself to pick up the phone. The female employee at the entrance—a tall, skinny Hispanic woman wearing a headband—refused to let me pick up my own phone, even after I showed her my information and explained the situation. Instead of trying to help, she told me to call the hotline to add my name as a pickup contact. I contacted Apple’s headquarters, and they confirmed that I could pick up the phone because I was the actual purchaser. They even asked to speak with the employee. However, she responded, “I have nothing to say to them,” and simply turned around and walked away. I found this behavior extremely unprofessional and disappointing. As a result, I decided to cancel all of my existing orders with Apple. I am writing this review in the hope that the store manager or supervisor will take this matter seriously and provide better training for their employees, especially this particular employee. Apple is a large and reputable company, and customers deserve to be treated with professionalism, respect, and a willingness to help. I hope management will review what happened and take appropriate action. Employees should be trained to communicate professionally, handle customer concerns, and make a genuine effort to resolve issues instead of dismissing customers and walking away. This experience completely changed my impression of Apple, and I sincerely hope management takes this complaint seriously.
• RN

  Rob Newman

  Sep 22, 2026
  1.0
  Apple employees here do not ever answer the phone, even when called by an official Apple Support technician. Managing any sort of remote support request is therefore impossible - you have to go in person and wait your turn in line. Terrible service.
• CA

  Claudio S Aldana

  Sep 20, 2026
  1.0
  The staffing and manager of this store, they don’t take the time to serve their customers, I wanted to buy the vision pro, I arrived at 6:05 pm when the store closed at 7 pm, they gave me a thousand excuses not to sell me the product only because they had less than an hour left to close, they asked me a thousand questions about what I wanted them for, I told them to drive more than an hour and a half to arrive and I still left empty-handed, I remember the name of one of those who attended me, Kim, but in total I was attended by 3 women and one after another gave me more excuses
• JR

  Jeff Reynolds

  Sep 19, 2026
  1.0
  Went in today to trade in my elderly mothers 8 year old ipad towards the purchase of a new one and was told to come back another day as they were prioritizing people wanting to buy the new iPhone 18. I guess my money isn’t as important as those willing to spend $1200+.

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