Apple Roseville

Reviews

• ER

  Evee R

  Aug 2, 2026
  5.0
  I had an appointment on Friday, July 31, at 5:30 PM, and I want to sincerely thank Juan and Aaron for helping me get my iPhone 15 Pro working again! 📲🙌🏽 I had been without my iphone since Wednesday because it was freezing, glitching, and eventually wouldn't turn on while heading to work. It had two white screens sliding left and right. I tried different methods on YouTube to turn it on then it would show a laptop on my screen & it said it needed to restore. Since I hadn't updated it in a while, it needed to be restored using a Mac. Unfortunately, my own MacBook had stopped working about a month ago, so I came to the Apple Store at the Roseville Galleria for help. Juan and Aaron were patient, professional, and understanding. They listened to my concerns and understood how frustrating the situation had been after I had already spent hours trying different YouTube tutorials without any success 😓 Thanks to their expertise, they were able to update it & restore my phone, and I finally had it working again. I also appreciated seeing the supervisor regularly checking in with the employees and making sure customers were being taken care of while I was there for a couple hours. It showed that the team genuinely cared about providing great customer service. 👏🏽🎖️ Thank you to everyone at the Apple Store in Roseville. This was one of the best customer service experiences I've truly had, and I truly appreciate the kindness and professionalism of the entire team & hearing me out and understanding and for being very patient as a lot of customers were waiting as well. In contrast, my experience at the Apple Store in Arden Fair Mall was extremely disappointing. The staff there came across as unfriendly and seemed more focused on chit chatting with each other than acknowledging customers as they walk in. I understand appointments are required, but a simple greeting and a more welcoming attitude can make a big difference! especially for someone who hadn't visited an Apple Store in 3 years. Thank you again, Juan, Aaron, and the entire Roseville team for turning a stressful situation into a positive experience. I will definitely be being my Mac 💻 to get fixed. If I have any trouble again with my iPhone or I will definitely be coming here again to Roseville location & I recommend you guys come here as well. 🤗🙌🏽👏🏽 -Evelyn
• MV

  Mark Voegeli

  Jul 29, 2026
  4.0
  Great service
• TD

  Tanner DiBella

  Jul 28, 2026
  1.0
  The worse service. I bought a brand new laptop from them (expensive with add-ons). The webcam didn’t work, so I brought it in. I asked to just return it and get a new one, but they recommended repairing it because it would be “quicker.” It took weeks to get the parts. They’ve had the laptop now for a week. It was suppose to be done today. No updates. No communication. After an hour on the phone with Apple Support, they informed me they found another issue and it wasn’t ready. I regret taking it to the store for repair. I should’ve returned it for a brand new laptop and would have gotten it in 2 days. The lack of communication has been extremely disappointing, and for someone whose vocation is almost exclusively on a laptop, this has been frustrating.
• RM

  Ramzan Mezhiev

  Jul 24, 2026
  1.0
  «Bad service. There are plenty of staff members, but nobody works properly. Everyone just walks around in circles and chats with each other.»
• RA

  Regina Ahronovitz

  Jul 4, 2026
  1.0
  The worst service I try many many time to buy apple products impossible ,have people take your name but the are not be able to help I give up go to another store to buy apple The customer service terrible Idk who is the manager or the store but they need to change You always see the store full but service bad bad

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