Best Buy

Reviews

• IC

  Irene Chavez

  May 7, 2026
  5.0
  Me gusta la tieda
• ER

  Ed Reich

  May 6, 2026
  5.0
  I went in to have geek squad check a laptop that wasn't charging. The young lady that helped me out wet above and beyond to troubleshoot both my laptop and the charger. Definitely had great customer service here
• KS

  Kelly Saavedra

  Apr 27, 2026
  1.0
  Worse.customer service.ever if I could leave a zero star review I would. Went with my father in law and my husband to purchase a brand new tv. First, we had to wait about 30minutes for someone to help us, I asked like 3 people for help and everyone said they’d come with us in a second and never came; we wandered around the store the whole time. When finally someone came to help us we just wanted to know the difference in inches for the tv we were going to purchase. No joke, the girl helping us said and I quote “this is the worse tv this is why it’s the cheapest”, literally jaw dropped we thought she was joking because why would you say that to a buying customer??? My father in law was sadden how she made it seem like the TV he wanted wasn’t good or there was something wrong with it. He bought it since he really liked it, Even though I begged him for us to go to a different store. We used to go to Best Buy often, this is our first time coming to this location, never coming back again.
• MM

  Michael Moreno

  Apr 13, 2026
  1.0
  The guy who’s working on 04-13/26 that guys don’t know anything about the item I was trying to get if your selling something you need to know more about the item not just keep saying I don’t know I don’t know. How we supposed to buy something if not one can explain about the item.
• JE

  Jocelyn Emery

  Apr 10, 2026
  1.0
  UPDATE: 4/12 After being asked to reach out for further support, I followed through expecting a different outcome. Unfortunately, the escalation process led to the exact same response with no resolution or additional options. At that point, it felt more about saving face than actually helping. Buyer beware escalation does not guarantee a solution. 4/10 I went to Best Buy to bring my brand new MacBook Pro that I bought after seeing a defective screen. I was well aware I was outside the return window of 14 days. But well under 30 days of even having the product. I genuinely hoped they would help me find a resolution after purchasing my last MacBook with this same store that I had for four years with no problems. Met with Edwin who was a part of geek squad he gave me the policy standpoint which was him just doing his job which was understood. I asked to speak with someone over him to maintain my need for help since buying this product was expensive. He brings Brenda a supervisor not a part of geek squad who inspects it touches the screen with her nail and defaults to telling me it’s damaged cause the buttons in between my screen and keyboard cover are the reason it’s broken. I asked her where the factual information on this was and she verbatim said “this is from my 20 years of experience” I asked if you can show me factual information on this being the reason I would appreciate it because this was not disclosed information from the team member who sold me the computer. I asked “if that’s factual why aren’t you teaching your team members this information to help customers understand better why things like keyboard covers aren’t sold in store” she then verbatim said “because that would make me replaceable and I won’t do that.”. I won’t even go into how she interrupted me multiple times disrespectfully. Brenda is a supervisor and the clear lack of compassion for resolving consumers problems was shown in her attitude additionally she does not seem to care about the growth of her team to elevate consumers experiences in store. I feel empathy for those who work under her and encourage Best Buy to converse with her and help correct her leadership style and Customer Service qualities. I was a genuinely frustrated customer who needed help with an expensive product that’s used for my daily work life. She did not care. Do better. Only reason I’ll say something kind is because of Edwin and Breanne for stepping in and creating a better end to the conversation of my frustrations. Do better a job doesn’t always have to just be a job