Cricket Wireless Authorized Retailer

Reviews

• DS

  Dan Shay

  Jun 26, 2026
  5.0
  Really helpful staff!
• BL

  brenda love

  Feb 11, 2019
  5.0
  Awesome costumer service to Jason and Pietro .
• SK

  Shaz K

  Jan 31, 2019
  1.0
  Worst experience that I have ever had purchasing a phone. There is fraudulent activity going on at this store. Not sure if it is employees or management who are responsible. I went into the Poway Cricket store 4 1/2 months ago and started service for myself and my daughter. I purchased, on the spot, a Moto E5 Supra and it is already not working. Screen flickering and dropping calls constantly. Rather than be without a phone for 2 days I simply decided to purchase a new one and decided on the LG Stylo 3. I meticulously researched this phone online and read reviews and got prices. The website said that I would be paying $59.99 + $25 upgrade fee because I had had my phone for over 3 months I was entitled to an upgrade. I went to the Poway store and spoke with JASON and he told me that the phone is $169.99 + tax but that I would also receive a case and other accessories. I told him that I didn't want the extra's just the upgrade price. Keep in mind that the upgrade price is in black and white under the phone on the price tag. I decided to leave that day but wanted to find out why that store would not give me the correct upgrade price. I called 3 other Cricket stores in the area on Wednesday and asked them for prices and they all gave me the $59.99 + $25 upgrade fee. I printed the information and prices from online and took them back to the Poway store. This time I was blessed to speak with RICHARD who was both rude and arrogant. He told me that his boss tells him how much to charge for the phones and the prices on the phones do not matter. I asked if I could speak with the owner and was told that he couldn't give me his name. I explained that the other stores would give it to me for the upgrade price and was told that they are not affiliated with the other stores and that they have their own pricing. This I could possibly understand but that doesn't change the fact that the price is clearly printed under the phone in the store. Any ideas what is going on in this store? I will not be taken advantage of and will get to the bottom of this. Do not use this store, they do not deserve to be in business. Complaint filed with Cricket and I will be following up everyday until I get answers. You messed with the wrong person!