Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
This review is for the Apple Pasadena Genius Bar, their supervisors, and their manager.
My HomePod 2nd generation began playing/pausing music, pausing media, and acting on its own accord.
While my HomePod was no longer under standard warranty, I took it to the Genius Bar hoping for an answer.
They couldn't reproduce the problem. That is completely understandable.
What is not understandable is that they returned my HomePod to me, damaged; I can no longer pair with the HomePod.
I spent almost an hour on the phone with Apple Support. They advised me to bring it back to the store where it was damaged.
Apple Pasadena offered me 10% off the retail price of a new HomePod... The manager did not want to speak with me. So left.
I wrote emails, now they're not responding.
A solvable problem has snowballed into an almost 2-month session of (mostly me) emailing with someone I can only assume is not the manager.
This has left a terrible taste in my mouth, and if I decide to continue to purchasing Apple products, it will not be from Apple Pasadena.
SS
Simplyy
Jun 21, 2026
5.0
Very nice worker, she helpedme instantly and was out in 5 minutes.
DH
D H
Jun 20, 2026
1.0
Came in asking to just buy a simple iPad Air 11(m4) with no added features gift to an elder. Guy with attitude asked me to wait by iPad’s table and someone would help me. After 40+ minutes, no one came by to help. Walk out. Ended up buying something else as gift to elder.
Don’t bother coming in. Lot of pretentious people and workers have attitudes.
TC
Terri Chambers
Jun 18, 2026
5.0
We had the best time here, the ambiance, the people, & the service is great, I think we convinced the manager to have a Palmdale CA restaurant open soon😲😋🥰💜, oh the food is excellent as always, I had the avocado egg rolls & salad & a cosmopolitan
RC
Rob Chang
Jun 1, 2026
1.0
These guys are liars . I had a crack screen on a iPhone 15. They said I needed to buy a new device that the antenna was damaged (without even opening it) I took the thing to the guy in the mall. He open it changed the screen in29 mins and showed me where the antenna really was. Once again the employees at apple 🍎 lied to me.
Apple Pasadena offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad.
What services are available at the Apple Pasadena Genius Bar?
The Genius Bar provides technical support and repair services for Apple products.
What are the Apple Pasadena store hours?
The store is open Monday to Thursday and Sunday from 10:00 AM to 8:00 PM, and Friday to Saturday from 10:00 AM to 9:00 PM.
Does Apple Pasadena provide wheelchair accessible entrances?
Yes, Apple Pasadena has wheelchair accessible entrances for customer convenience.
Can I order products online or use in-store pickup at Apple Pasadena?
Yes, Apple Pasadena offers both online ordering with delivery and in-store pickup services.
Is there free Wi-Fi available at Apple Pasadena?
Yes, free Wi-Fi is available for customers inside Apple Pasadena.
Can I recycle my old electronics at Apple Pasadena?
Yes, Apple Pasadena has an electronics recycling program to responsibly dispose of your old devices.
What nearby stores can I visit alongside Apple Pasadena for fashion shopping?
Nearby fashion stores include Foot Locker, Athleta, Abercrombie & Fitch, American Apparel, and H&M, perfect for combining your electronics shopping with apparel needs.
Are there nearby dining options close to Apple Pasadena?
Yes, you can enjoy meals at nearby restaurants such as Taco Libre, Frida Tacos - Old Pasadena, and Brothers' Pies n' Fries before or after your visit.
How can nearby places like PDC North America and Echo Factory benefit someone visiting Apple Pasadena?
If you're in the area for Apple Pasadena, professional services like event photography at PDC North America and advertising services at Echo Factory can be convenient for business needs or event planning.
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