Best Buy

Reviews

• MH

  Moe Helbawi

  2 days ago
  1.0
  Very disappointed with Best Buy’s customer service and pricing policy. I purchased a TCL 85” TV on March 18 for $2,499.99 plus tax, and it was delivered on March 26. Shortly after, the price dropped significantly to $1,999.99. I contacted Best Buy requesting a price adjustment, but they refused to honor it despite the large difference in price. As a loyal customer, it’s frustrating to spend over $2,500 on a TV only to see a $500 price drop so soon after delivery with no flexibility or consideration from the company. Customers should be aware that Best Buy may not stand behind reasonable post-purchase price adjustments even within a short timeframe. The TV itself is great, but the customer service experience left a very bad impression.
• RC

  Ray C

  3 days ago
  3.0
  Nice place just don't like that they keep pushing you to get a credit card after you said no multiple times
• JB

  Joe Banuelos

  4 days ago
  5.0
  Great prices and a variety of great entertainment
• JG

  Johnny Guillen

  May 6, 2026
  1.0
  I recently purchased a surround sound system for $1,199 two weeks ago that's now on sale for $1,099 and as I was paying for the item originally I was told by the store representative who was assisting me word to mouth that I had 30 day return/exchange policy... So I thought nothing of it to check my receipt but felt confident in what I was told and like I can just trust the store and their representative who was checking me out as I paid. Unfortunately that was not the case, there is only a 15 day return policy as I just now found out after calling customer service to see about receiving some type of compensation for the price drop, either it being some sort of refund or even then store credit I would've been fine with. I don't like to leave negative reviews but I do feel now as I think back and about how the whole process went down that I was lied to and my trust was taken advantage of and can now see why it all went down the way it did during check out, word to mouth being told 30 day return/exchange policy and shoving the receipt into the bag so you don't see the true cut off date to actually do so(return/exchange). I am happy with the product I bought but do feel my trust was taken advantage of and now learned to never accept word to mouth and always confirm for yourself before you get yourself into a situation as I did myself with best buy, over all terrible customer service experience. If I could rate 0 stars I would.
• JU

  J U

  Apr 14, 2026
  5.0
  Big screen TV pickup at 4pm today. Store traffic was light and all the service agents were attentive and friendly. Specifically Dashawn at the pickup counter. We had trouble finding my order number, so I showed her my phone and she swiftly navigated to the right information. The TV was too big to carry, so she advised that I drive to the door, and she would roll the box out for loading. Five Stars overall for great troubleshooting and great service. Good Job Team Best Buy (Palmdale).

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