Apple El Paseo Village

Reviews

• AK

  Allison & Kevin

  Sep 16, 2026
  1.0
  Very disappointing experience with Apple. I bought my computer less than a year ago, but the staff were neither helpful nor willing to help me find a solution to the problem I was having with it. When I asked about purchasing another computer, they were still unfriendly and offered very little assistance. The most frustrating part was that the store was not even busy. There were four employees standing around, yet no one seemed interested in helping me resolve the issue or choose a replacement. I ultimately took my business to Best Buy, where the experience was completely different. Their staff were welcoming and helpful, gave me $200 off a new computer, and took in my other computer to diagnose the issue. Apple lost my business because of its poor customer service and lack of support.
• PR

  Patrick Ryan

  Sep 4, 2026
  5.0
  All of my experiences with Apple stores have been five stars. This one is no exception. The staff is always very nice accommodating and very thorough. Highly recommend this place.
• JM

  John McFarland

  Aug 28, 2026
  2.0
  Who knew it was so hard to buy a new phone? It’s almost as if they don’t want over a thousand dollars of my money.i feel like I’ve been discriminated because of the way I look. I went in the store dressed in nice pants and a button up long sleeve shirt and they couldn’t wait to help me. I went in with shorts and a tank top showing my tattoos and was treated like I was a criminal.
• EB

  Erick Bonilla

  Aug 27, 2026
  5.0
  Muy bonita tienda y todo tipo de sus productos. También tienen muchos trabajadores que están entrenados para atender a todos los que necesitan de sus servicios. No usé otro servicio. Yo solo compré un teléfono para mi esposa. Por cierto, no lo tenían y tuve que comprar uno mas caro. Debieran de tener mas cantidad de lo que mas se venden. A mi me pareció una estrategia intencional para que se compre lo mas caro.
• VV

  Val

  Aug 24, 2026
  1.0
  As a former Apple Tech I’m shocked and appalled at the absolute lack of customer service and knowledge. Since Apple has prevented users from performing our own repairs and upgrades, I had no choice but to take my iPhone to these GeNiUsEs to replace the battery. My first red flag was that after two solid hours and literally half a dozen phone calls, I reached every location EXCEPT THE PASEO STORE because they don’t believe in answering their phones. Secondly, I made an appointment the day before I drove over an hour to their store. I arrived 45 minutes EARLY & was told I’d have to come back the following day. I know the estimated time frame for replacing a battery as I’ve done it myself countless times. The store manager gave a BS excuse that they had several phones in the back still being worked on, SO WHY DIDN’T THEY CALL ME & tell me the appointment needed to be rescheduled??? I’ll tell you why-because they have NO CONCEPT of how to provide customer service. I pissed away 2.5 hours of my time, not to mention GAS. Keeping in mind that it’s 2026, and with today’s technology they know how long the service takes, and how to contact a customer who’s made an appointment, but they’re just TOO LAZY; like they’re too lazy to answer the phone. Had someone actually done their job and answered the phone in the two hour time frame that I had tried contacting THEM, my time and money wouldn’t have been wasted. Thirdly, after going back the following day to have the battery replaced, THEY CRIMPED THE CABLE INSIDE SO MY PHONE SCREEN ISN’T FULLY RESPONSIVE!!! I will not be going back to this store with its half-assed staff, half-assed “tech support,” and nonexistent customer service. I’d rather drive 3 hours to OC & know it’ll get done right the first time.