VCA Broadway Animal Hospital

Reviews

• CW

  Chris Womack

  Jun 30, 2026
  1.0
  I entrusted this clinic with one of the most important members of my family—my dog—and they turned one of the worst moments of my life into an unnecessarily traumatic experience. After my dog’s cytology results came back, Dr. Lampart called me after the clinic had already closed. In her voicemail, she sounded saddened and asked me to call her back within an hour, but she deliberately gave me no indication of what the results actually were. I immediately called back well within the hour she requested, only to discover the clinic routed all after-hours calls directly to voicemail. I left a message immediately. She never called me back. The next day, after repeatedly calling the clinic trying to get answers, I finally learned the truth: my dog had an extremely aggressive form of cancer. The way this was handled was inexcusable. The voicemail made me think there was still hope. Instead, the results had already been received, and I spent nearly an entire day anxiously waiting while the clinic withheld a diagnosis that turned out to be devastating. If you’re going to tell someone to call back within an hour, you should either answer the phone, check your voicemail, or make arrangements for someone else to deliver time-sensitive results. Instead, I was left wondering while my dog had a rapidly progressing disease. After learning the diagnosis, I specifically requested to work with another veterinarian because I no longer felt comfortable communicating with Dr. Lampart. Rather than respecting that request, the clinic spent over a week delaying medications my dog desperately needed. I repeatedly requested prednisone—a medication commonly used to improve comfort and, in cases like my dog’s, potentially provide additional weeks or even months of quality life. Instead of acting with urgency, I was repeatedly told they were waiting for approval from the very veterinarian whose handling of this situation had already destroyed my confidence. Every day matters with an aggressive cancer. When I finally expressed my frustration and said their delays were costing my dog precious time, the receptionist immediately became defensive, told me she would not be spoken to that way, and informed me a manager would be calling me. There was no empathy. No acknowledgment of why someone might be emotional after being told their dog is dying. Just defensiveness. This clinic seems to have forgotten what veterinary medicine is supposed to be about. People don’t bring in a pet—they bring in a family member. We trust veterinarians not only for their medical expertise but also for their compassion, communication, and professionalism during the hardest moments imaginable. I spent thousands of dollars on diagnostics, treatments, and medications. The least I expected was timely communication, empathy, and prompt medical care when every day counted. Instead, I experienced poor communication, delays in treatment, a lack of urgency, and staff who appeared more concerned with defending themselves than helping a dying animal. I cannot recommend this clinic to anyone who values clear communication, compassion, or timely care. Losing a beloved pet is heartbreaking enough. No family should have to fight the very people they’re paying to help them while their companion’s time is slipping away.
• EJ

  Elyse Jones

  Jun 30, 2026
  1.0
  Over the last few years, I have tried multiple times to get appointments for my family's dogs for various needs. I tried at least half a dozen different occasions to request an urgent or nonurgent appointment. Not once (since around 2017) have I been accommodated or ever even offered an appointment on a later date. Being told "we're by appointment only" is wildly unhelpful while there seems to be no option to make an appointment with the receptionist. If your dog needs care, don't bother trying to work with Broadway pet hospital. Their veterinarians are great but that doesn't help anyone if you can't get on the schedule.

Frequently Asked Questions About VCA Broadway Animal Hospital