Best Buy is always very helpful, very informative. Pricing is reasonable and you can get some really good items.Here I do.Enjoy going to best buy
TR
T R
Apr 23, 2026
1.0
I had a really frustrating experience with a manager named Scott at Best Buy. I attempted to return an unused laptop that was still in perfect condition, but because the box wasn’t from the exact store location it was purchased at, he refused to process the return.
Instead of using any discretion or trying to help resolve the situation, Scott told me I had to drive all the way back to the original store. There was no effort to find a reasonable solution or provide even basic customer service.
What stood out most was the lack of professionalism and willingness to help. For a company like Best Buy, you’d expect better training and flexibility when dealing with straightforward situations like this.
Overall, it was an unnecessary inconvenience and a disappointing experience. Definitely makes me reconsider shopping here again.
GL
GAVIN LEAVER
Apr 9, 2026
5.0
Great customer service
MP
mike Pohr
Apr 3, 2026
4.0
Not enough salespeople
SS
SERJ SARKIS
Mar 28, 2026
1.0
I ordered one lens from other best buy store to pick up from burbank location. I didn't even touch the box and I asked pick up section employee to check the condition of the lens. Per the box and item condition I decided not to take the lens and return immediately. The employee asked me to pay 15% restocking fee for an item that I didn't even open or touched. I asked for full refund but he called his manager and the manager didn't return the item and offered exchange that I need to wait another 7 days to pick up from different store. This was very negative experience. To me items seems used or opened box. I purchased multiple lenses and I can tell easily if the condition of the lens is new or open boxed. I won't purchase any more items from best buy anymore.
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Northridge.
Does Best Buy Northridge offer in-store pickup?
Yes, Best Buy Northridge offers in-store pickup for your convenience.
What are the regular store hours for Best Buy Northridge?
Best Buy Northridge is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Is the Best Buy Northridge location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Does Best Buy Northridge offer Geek Squad support and repair services?
Yes, Best Buy Northridge provides Geek Squad support and service repair on-site.
Can I pay with a debit card at Best Buy Northridge?
Yes, Best Buy Northridge accepts debit card payments and does not require cash only.
Are there any nearby places to dine or eat before or after visiting Best Buy Northridge?
Yes, nearby dining options include McDonald's, Islands Restaurant Northridge, In-N-Out Burger, and Tortilla Beach Porter Ranch Northridge where you can enjoy different cuisine.
What nearby stores can be visited along with Best Buy Northridge for shopping?
Nearby shopping destinations include Party City, Toys"R"Us, Babies"R"Us, Ace Hardware, Five Below, and Porter Ranch Town Center for a variety of retail needs.
Are there any nearby pet care or veterinarian services close to Best Buy Northridge?
Yes, VETCO Vaccination Clinic at PETCO, Vetco Vaccination Clinic, Petco, and Vetco Total Care Animal Hospital are nearby for your pet's health and care needs.
How can nearby telecom and computer repair services complement my visit to Best Buy Northridge?
Geek Squad offers mobile phone services and computer repair near Best Buy Northridge, and Verizon nearby provides telecommunications services for your convenience.
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