Best Buy

Reviews

• BO

  Betty O

  5 days ago
  1.0
  I purchased a computer through BestBuy.com less than 60 days ago, and it is already shutting off several times a day. I use this computer for work, and this issue has seriously affected my ability to do my job. When I contacted customer service, I was told Best Buy would not take responsibility because the item was purchased through the “Marketplace.” (they did not provide phone number to contact them )That response is unacceptable. I purchased this computer on the Best Buy website because I trusted Best Buy as a reliable company. I did not buy it from Craigslist or some unknown seller. Best Buy should stand behind the products offered on BestBuy.com. Customers should not be left alone dealing with defective products that fail within weeks of purchase. I am requesting that Best Buy review my case and provide a proper solution.
• RS

  Ralina Shigabutdinova

  May 1, 2026
  1.0
  Regret to buy bike Lectric here. You couldn't return back and these bikes have a lot of issues, first of all flat tires, manufacture error, then bolts are stuck and I couldn't loose them.
• CB

  Castle Brusa

  Apr 26, 2026
  5.0
  Usually wouldn’t do this but Hagop P. was the most accommodating team member I’ve ever met, including competitors like target, Costco, etc. spent about 30 minutes with me helping me solidify the right product purchase.
• HH

  Hoshyar H

  Apr 23, 2026
  1.0
  Interesting. For returning an open box purchase item you have to wait more than 40 min for geek squad to check the item. Is that make sense?
• MK

  Michael Kanda

  Apr 19, 2026
  5.0
  I was visiting from Japan. All the staff I interacted with while shopping, purchasing, and returning and exchanging an item at Best Buy in Northridge were all helpful, friendly, and professional. I look forward to returning and shopping there in the future.

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