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Geek Squad

3.4
(17 reviews)

Business Details

25080 Madison Ave, Murrieta, CA
92562, United States
(951) 696-2001

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
25080 Madison Ave, Murrieta, CA
92562, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.4
17 reviews
5 stars
8
4 stars
2
3 stars
0
2 stars
2
1 star
5
  • KK
    Krystal
    Aug 2, 2025
    1.0
    Management needs to step up their game. The wait time is well over an hour, their flawed online scheduling system doesn't allow you to schedule for TV repair over 42 inch (unsure of the others) and the chat option is greyed out. You call the 800 number and you'll sit on hold for well over an hour. We brought our TV in to repair an HDMI port, TV worked fine other than that, no cracks, perfect condition. Upon pick up, we had to wait an hour in line due to short staffing, there was one person being helped in front of us and ine technician, only to return home with a cracked screen and green lines on the TV. After explaining this when we brought the TV back, we still had to wait an hour in line for a TV that the Geek Squad broke, to then be told we put you on the schedule.... for another 40 minutes out, again, for a TV they broke while being repaired for an unrelated issue. The Best Buy Plus Total Membership outside GeekSquad is great, but the whole GeekSquad experience is very disappointing. Update: after being helped by Justin, they need some serious customer service training. Justin was frustrated by my asking for clarification on the pick up date as we use this TV for our business and connecting to our laptops. The Best Buy employees have always been courteous and the two out of the three GeekSquad members I have dealt with in the past 2 days forget how their paycheck is funded..... the customer. This store needs serious help.
  • KC
    Katie Caddy
    Jul 24, 2025
    1.0
    This review is based on my husband's most recent experience. We've been loyal customers of GS for years. We usually didn't have any issues, although their appointment system and wait times need some serious organization. My husband's computer took a nose dive back in December, we made an appointment and we're told to leave it with them to have them look at it/fix/etc. We very clearly told them we'd be out of town on the East Coast for a Christmas vacation, and they told us it would get handled and that they would call us/reach out when the issue was resolved. A week and a half passes, we get back home, and guess what..no phone call, no reach out..nothing. When we get to the store, they tell us that not only did nothing get fixed or resolved, but now they're requesting that my husband sign paperwork stating that the issue was taken care of. In what world or reality does that make any sense? My husband refused to sign anything (rightfully so) and asked for the manager who then proceeded to act like we were the problem and obviously couldn't care less that no one in his department did their jobs. We left with nothing being resolved, absolutely horrendous customer service, and a computer that wasn't fixed. This level of work, customer service, and problem solving is an absolute joke. Don't bring you business here, nothing will get resolved.
  • HL
    Hannah Lundgren
    Jun 28, 2024
    5.0
    Had the best experience with Jeff. He was super kind and super helpful. He fixed our issue with ease and efficiency. Didn't have to wait long, even without an appointment. Big shoutout to Jeff, he was amazing!
  • LC
    LeRoy Cook
    Jun 12, 2018
    4.0
    Highly recommend Best Busy in Murrieta , Calif to work on your computer and get any new parts you need.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Murrieta offer?

Geek Squad offers tech repair, setup, and support services including computer repair, cell phone repair, data recovery, appliance repair, and television repair.

Where is Geek Squad located in Murrieta, CA?

Geek Squad is located at 25080 Madison Ave, Murrieta, CA 92562, United States.

Brand Certified Facts from Geek Squad

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