Best Buy

Reviews

• AE

  Alex Efros

  2 days ago
  2.0
  The service was awful. Was trying to get some help with a wireless device. Was ignored by at least 3 employees...One sales associate stated he is "stuck" with a customer and was very disgruntled. Asked at least 3 people for help one couldn't help and called for assistance for people who never came.... The other was on a break so could not help. The worst service at Best Buy I've ever had and I used to work for the company. Very disappointed.
• JL

  Juan Lara

  Apr 29, 2026
  1.0
  Employees here are super rude. Came in to return some Airpods today and the woman who helped me didn’t offer me a copy of my return receipt so I asked If I could have it, she replied with “if you want it” in an incredibly rude tone. Had a similar experience like this a couple months back when trading in my laptop for a new one. Two of the employees spoke to me in a very rude, uninviting tone regarding the trade-in, one of them was a manager, same person who helped me today, except last time she tossed my receipt at me. This Best Buy needs a management overhaul—never coming back.
• AR

  Alexis Rebolledo

  Apr 18, 2026
  5.0
  Just got out of the Mountain View Best Buy and gotta shout out Dane — dude was awesome. Came in just needing a mouse, he hooked me up fast, and we had a super chill convo the whole time. Super helpful, friendly, made the whole thing easy. 5 stars, thanks Dane!
• AD

  A D

  Apr 18, 2026
  5.0
  This BIG KID WAS CUTTING in line for pokemon this morning , I brought my two kids and didnt get anything after waiting 2hours , some smaller guy confronted him , and he got VERY AGGRESSIVE threating him to do something about it yelling at him that he was loitering over night he also changllenged the rest of the line to do soemthing about it , best buy needs to do something about this as I DO NOT FEEL SAFE ANYMORE SHOPPING AT BEST BUYS. This has constantly been happening AT MULITIPLE LOCATIONS. I was hearing in line that last week someone flashed a FIREARM! Again for cutting, I Will be contacting corporate about this. All for a premium poster collection grow up BIG GUY HOPE YOU READ THIS!!!.
• JE

  Jake Ellowitz

  Apr 10, 2026
  1.0
  We bought a refrigerator from them - Installation failed -- because the team didn't have a ladder. But really, because they were rushing to the next house - Second attempt -- failed. Because they said there was a leak (hint: there was not. I was home with the technician looking at a dry valve). - Third attempt -- tbd. This time it's not an installation, it's a pickup, because we're returning the refrigerator. I spent a total of 3 or 4 hours on support lines. The technicians are absolutely inept. The call centers literally fabricating excuses. It's mind blowing. By the way, you can't call the store either. This location, according to the call centers, has no phone line. So when I went to the store, there were no available managers or employees to talk to. When I finally found one, they told me to call the call center. You can't make it up.