VCA Tamalpais Animal Hospital

Reviews

• JW

  Joel Winter

  6 days ago
  5.0
  Took my mother for a checkup for her dog. Friendly staff.
• KP

  Kieran Phelan

  Nov 19, 2025
  1.0
  I took my Aussie Shepherd for a follow-up visit to deal with a wax / cerumen impaction in her ear. I did not see the initial vet I saw for a routine physical exam a month earlier in October. This vet prescribed ear drops and requested I follow up in a few weeks. When I returned today a month later after applying the drops the wax impaction remained which I asked them to remove. The follow-up vet for some reason did a full exam (unnessary and a $129 charge) despite my scheduling a follow-up visit just to check her ear. I was told she still had the cerumen impaction and would need to be sedated ($259) which I agreed to as she seemed to have some degree of hearing loss (likely old age as the other ear was fine). So while in the waiting room the assistant handed me an estimate which included the exam (unnecessary), sedation (necessary) and then a 'hospital set-up' fee ($59) and another 'hospital fee' ($16.50). I complained about the seeming 2 fees for hospital-related services and the assistant initially said I would need to talk to 'the manager' and then when they couldn't reach her agreed to discount the $16.50 fee. The manager then called me back while I was driving home with my dog and stated that she would not discount the fee and that despite my being handed a 'revised' invoice with the $16.50 fee removed, told me I needed to pay the original $504. charge. This is nonsense, unnecessarily exorbitant and I will not be coming back to this practice.
• VV

  Victoria

  Dec 19, 2021
  2.0
  I had a good experience here up until they stopped boarding dogs. I had my dogs on the schedule to board and then they stopped offering the service because of staffing issues. I was told since I had already booked, they would honor those dates and still board them. I called a few months later to confirm it would still be honored and asked for an email confirmation so I had it in writing. A couple of weeks before I had to board, I was told at the end of an appointment they would no longer be able to board them due to staffing. The woman who was supposed to call me left for vacation instead without giving me notice. It left me scrambling to find a place to send my dogs before my trip. Very disappointing and I did not get an apology from the woman who failed to let me know this earlier.
• GK

  Greg Kandankulam

  Jan 20, 2021
  5.0
  I've been really pleased with the service I have gotten here. Feel very cared for.