Apple Manhattan Village

Reviews

• JJ

  Josh

  3 days ago
  3.0
  Not a great experience the past few times. Very disorganized for which line is what. Quite a long wait to pick up an item.
• PA

  Paul Albert-Lebrun

  Sep 27, 2026
  1.0
  I came into the store to buy an Apple Studio Display and wanted to see and understand the difference between the Studio Display and the XDR display. I asked two staff members and no one could answer the question. People told me that a certain display was a Studio Display even though it was an XDR, and they completely lacked comprehension and knowledge of the products they were trying to sell. I miss the days when those who sold Apple devices understood every detail of the product they were selling. There used to be a genuine white-glove service feel to being in an Apple Store. The experience turned me off so much that I left without purchasing the screen and bought it online instead. The store also didn't feel like it was up to Apple standards. Devices that were on display weren't accompanied by a tag saying what they were. Awful experience, end to end.
• RG

  Ross Goldberg

  Sep 23, 2026
  1.0
  I would give zero stars if possible. I had a 6:15 appointment and no one spoke to me until 7pm. My one hour battery repair was then impossible to do that day because they close at 8. Whoever is the store manager needs to get their act together. Either hire more techs or schedule less appointments or refuse walk ins. It’s insane that my phone couldn’t be seen to that day because they cannot schedule correctly.
• OO

  OnlyJuan

  Sep 21, 2026
  1.0
  You got an emergency…nobody at Apple will not help. You got an item that you need help. No help available. Nobody can help you or me without an appointment… so much for AppleCare when nobody can help me. Help me!!! Wasting money on apple care for nobody to help me….HELp me!!!
• KJ

  Ken Jackson

  Aug 29, 2026
  1.0
  Very disappointed in the service at this Apple Store. I had a phone that was destroyed and needed replacement. (Trust me, there was no fixing it) I had AppleCare and everything. I also had to board a flight in 4 hours back home. The older lady at the front of the store told me there was nothing they could do for me because I was a walk-in and there were other appointments waiting. (Mind you, there were 6 customers in the store and none of them were being seen by a technician) I went to Apple Century City which was packed to the gills and they got me in, and replaced my phone within 15 mins while still working on their scheduled appointments. I’m in LA often and will never visit this location again. Absolutely appalled at the sheer lack of care by their staff.

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