VCA West Los Angeles Animal Hospital

Reviews

• KS

  Kirsten Star

  Aug 13, 2026
  5.0
  ABSOLUTELY PHENOMENAL CARE FROM EVERY PERSON I ENCOUNTERED IN THIS BUILDING, I cannot recommend Dr. Desiree Rosselli and this hospital enough. I ended up at VCA West LA in a total panic after spending days frantically calling and searching for any vet in the surrounding areas that could take my 3-pound toy Poodle puppy in for surgery as soon as possible for a badly broken front leg. I thank my lucky stars every single day that my search led me straight to one of the best surgeons in the entire state.Dr. Rosselli was the absolute answer to our prayers. Fixing a broken leg on a tiny, 3-pound baby dog is incredibly high-stakes and difficult, but she took on the challenge without hesitation. She spent a massive 4.5 hours in surgery making sure his tiny bone was put back together completely flawlessly. She is a total perfectionist and treated my puppy like he was the most important patient in the world.Instead of passing us off to someone else, she rolled up her sleeves and personally made sure he was put back together perfectly. Because of her, my little guy is back home resting completely pain-free with a perfect titanium plate in his leg. She is a true hero and an incredible surgeon. If your pet ever needs major surgery, do not hesitate to trust her. Thank you so much Dr. Desiree Rosselli and the incredible surgical team that helped keep my tiny 3 pound baby safe and took such amazing care of him. A HUGE THANK YOU!! To everyone who spent time caring for my little guy and treating him as you would your own. Your kindness and dedication to helping to save and protect these animals does not go unnoticed. ❤️
• TW

  Tina White

  Aug 12, 2026
  5.0
  One of the things we were really grateful for was hearing from Dr. Garretto throughout our dog's stay at VCA West LA. He kept us informed of her fluctuating condition and the results of various tests performed. He communicated with us as she was going in for surgery and updated us once the surgery was finished and she was in recovery. His detailed explanations and willingness to field questions was greatly appreciated. Due to his diligent and timely communications, we felt fully informed throughout her entire stay at VCA. Thank you, Dr. Garretto! We have nothing but good things to say about our experience at VCA West Los Angeles Animal Hospital. We arrived on a referral for emergency care. Our dog was brought in on a gurney and seen immediately. It was not a very long wait before we were invited into an exam room and briefed on our dog's condition and options for care. We were given the opportunity to ask questions and we received answers in terms we understood. From that interchange we felt like we were able to make a fully informed decision about how to move forward with our dog's care. She spent 2 nights at VCA and during that time she received pacemaker. We were back at VCA for her followup appointment a few days ago. With every interaction, during both visits, the staff and doctors have all been very friendly and caring as well as professional and knowledgeable. We would recommend the West LA VCA facility in a heartbeat.
• TK

  Tushevskiy Kate

  Aug 11, 2026
  1.0
  Extremely concerning experience with Dr. Rachel Garrett at VCA West Los Angeles Emergency. I brought my 1-year-old Shiba Inu, Mochi, in because I thought she might have a tick on her neck. We are established VCA clients, and I expected the same standard of care we have received at our regular VCA hospital. Mochi is a very friendly and social dog with no history of aggression toward people. In fact, while we were sitting in the waiting area before seeing Dr. Garrett, members of the front desk staff were interacting with and petting Mochi without any problem. People were commenting on how sweet and cute she was. When we were finally taken into an exam room, neither Dr. Garrett nor the technician physically examined Mochi or touched the area I was concerned about. I held Mochi and lifted her neck myself to show them the spot. I was then told it was a tick and that Mochi would need to be sedated to remove it because she was “aggressive.” I was shocked. Neither Dr. Garrett nor the technician had made a meaningful attempt to approach, touch, or interact with her. Mochi did not lunge, snap, growl at, or attempt to bite anyone. When I questioned why she was being labeled aggressive without even being approached, Dr. Garrett told me that Mochi had looked at her as though she wanted to bite her and said she would not “risk her life” trying to remove the supposed tick without sedation. This entire interaction occurred in front of my 9-year-old daughter, who witnessed the way our dog was being described and the conversation about sedating her. I then became even more concerned because Mochi had not been weighed and, to my knowledge, basic vitals had not been obtained. I specifically asked Dr. Garrett whether she was saying that she did not need Mochi’s heart rate or blood pressure before sedating her. Dr. Garrett told me that she did not need those vitals to perform the proposed sedation. I asked again because I wanted to make sure I had understood her correctly, and she again confirmed this to me. At that point, I refused sedation and left. What makes this experience particularly concerning is that VCA’s own medical record confirms that no physical examination was performed. Dr. Garrett’s note states: “No PE performed. Unable to touch dog.” The same record lists Mochi’s weight as “n/a.” I immediately took Mochi to another emergency veterinary hospital that same evening. The experience there was completely different. Their staff calmly approached and handled Mochi, obtained her vitals, and performed a physical examination. They used a muzzle as a reasonable safety precaution, which I had absolutely no objection to. Their veterinarian was able to examine the exact area on Mochi’s neck without sedation. And the result was the most disturbing part of this experience: There was no tick. It was a small scab. No sedation was necessary. No diagnostics were necessary. No treatment was necessary. I completely understand that veterinary professionals must protect themselves from potential bites. I have no objection whatsoever to reasonable restraint, a muzzle, or even sedation when it is actually necessary for an animal’s safety or the staff’s safety. What I cannot understand is how sedation could be recommended to remove a presumed tick when the dog had not even been physically examined and the lesion itself had not been physically examined. Had I simply trusted the recommendation and consented, my one-year-old dog potentially could have been sedated to remove something that was not even a tick. I have filed a formal complaint with VCA and am submitting the documentation from both hospitals to the California Veterinary Medical Board for independent review. This was the most concerning experience I have ever had with a veterinarian, and based on this experience, I would not allow Dr. Rachel Garrett to treat my dog again.
• GG

  Glenn

  Aug 11, 2026
  1.0
  In early July, we scheduled an appointment with a sinus specialist for August 12. Now, on August 11, 24 hours before the appointment, you are cancelling it and asking us to reschedule for September. This is completely unacceptable. My cat is seriously ill, and we cannot wait another month to have her seen by a specialist. Please find another appointment or another specialist who can see her as soon as possible. We need an urgent solution, not a new appointment in September.
• VT

  Violet Tahsini

  Aug 2, 2026
  3.0
  **PLEASE READ bottom note* First visit: 9 pm on a Sunday, my kitten had cut his paws on his recovery cone. They triaged him and said they couldn’t do anything because he would take the bandages off. They didn’t recommend styptic powder or anything else for his bleeding paws, just sent us home. I estimate we left before 10 pm, so I give 7.5/10 Second visit: 6 pm on a Saturday, brought both of my kittens for vomiting, diarrhea, lethargy, and low appetite. Was put in a room by 6:30, followed by an hour of waiting for the vet techs to come take their vitals. 30-60 minute waits between subsequent visits of the techs and eventually the vet, even after telling them my sister had a flight and had to leave by 9:20, and they assured us it would be quick. I ended up staying at the hospital while she got a ride, and checked out at 9:45 They took a parvo test for one of the kittens, which they said would be back within 15 minutes, but took over 30 minutes for the techs to return and tell us it was negative. It’s an ER, so I can understand a longer wait. They ended up doing a dewormer, fluid injection, anti-nausea, and sent home an appetite stimulant. I’d rate the care 8/10, as it was comprehensive, & wait time 5/10. HOWEVER: ***MUST READ - what really grinds my gears is that they will scam you if you’re not careful. They don’t give an itemized receipt while checking out, but only after you pay. I asked for an email receipt, and when I checked, they had charged me for TWO parvo tests despite only doing one. I called and the lady tried to gaslight me that they did do two tests, despite the fact that I was present for the sample collection and the vet herself told me they’re only doing one. At my insistence, she double checked and ended up saying “our apologies, they did only do one test” and refunding me. But the audacity to charge double and LIE to try to get me to pay for an un-rendered service is insane. If you come here, 100% ask for both email and printed receipt, and check everything IMMEDIATELY to avoid being overcharged. I’d even ask for the itemized breakdown *before* paying (as I said, they don’t normally offer it). Also, if you have CareClub, you have to inform them at checkout, otherwise they will automatically charge you for the exam fee

Frequently Asked Questions About VCA West Los Angeles Animal Hospital