VCA Animal Specialty Group

Reviews

• EG

  Eleanor M Gray

  3 days ago
  5.0
  From the moment I arrived, the entire staff was welcoming, professional, and compassionate. They treated my pet with such kindness and care and took the time to explain everything clearly, answer my questions, and make sure I felt comfortable with the treatment plan. It was obvious that everyone genuinely cares about the animals they treat. The veterinarian was knowledgeable, thorough, and incredibly attentive, and the staff made what could have been a stressful visit feel calm and reassuring. I am extremely grateful for the excellent care my pet received and would highly recommend this veterinary hospital to anyone looking for a compassionate, knowledgeable, and trustworthy team. Thank you for such a wonderful experience!
• ES

  erin shea

  Jul 28, 2026
  5.0
  Emma and Mary were both so comforting and encouraging throughout this process. Also the front desk staff was incredibly welcoming and attentive despite being extremely busy every appointment I brought Buster in for. I was so incredibly worried when I came in after being told by another vet that it was likely Buster's tail wound would require surgery and possible amputation. The doctors were so calming and friendly and immediately put my mind at ease. I felt very comfortable expressing my concerns and asking questions and am so happy they were able to right away assess that the wound was not as big a cause for concern as the other vet had led me to blieve.
• NZ

  Narek Zargarian

  Jul 25, 2026
  1.0
  I brought my Doberman to this emergency animal hospital after repeated vomiting, diarrhea and obvious discomfort, after waiting nearly an hour, I was told the wait could be another 8 hours. I understand triage, what I don’t understand is this level of unprofessionalism from an emergency hospital. My dog is reactive so I responsibly muzzled him for everyone’s safety. Because he was already sick and the muzzle made him even more uncomfortable, I took him outside to wait. When he started gagging, I called concerned about his condition, Instead of asking about his symptoms or reassessing him, I was told “We don’t appreciate your tone.” And when I said I didn’t appreciate their unprofessionalism they hung up on me while I was outside with my sick dog. This is the second time this has happened, I previously rushed my other Doberman here after she ingested grapes she wasn’t seen either and I had to rush her to another emergency hospital to actually get treatment. The facility itself is also extremely dirty with strong smells of feces and urine, along with a very strong swear smell completely unacceptable for an animal hospital. Two dogs. Two emergencies. Same experience. And please spare people the generic apologies under negative reviews. People don’t need apologies after the fact they need you to address the problems they keep complaining about. If the wait is 8 hours, tell people immediately so they can take their sick animal somewhere that can actually see them.
• MB

  Mimi B

  Jul 25, 2026
  5.0
  Given the horrible nature of my visit, having to say goodbye to my 15 year old chihuahua, VCA Animal Specialty Group made the experience as peaceful and smooth as possible. I had already scheduled an at home euthanasia appt for my sweet girl for the next day, but that night things escalated, and I knew it was time, and couldn't wait until the next day. I called the office on my way over and explained my situation, and although it was late Saturday night, 4th of July, and quite busy in the lobby, they took me to a room right away once I arrived. They were very good about explaining everything to me, and giving me options for her aftercare. The process was quick and peaceful. I came back a couple weeks later to pick up her ashes, and was so pleased with how beautifully everything was wrapped up and tucked into a little bag. I am grateful for them, having made such a sad and painful experience a little bit easier💖
• JT

  Jade Terrell

  Jul 10, 2026
  1.0
  FOREVER TRAUMATIZED BY DR. OHASHI & TEAM I'm here to echo the MANY traumatic experiences from people who were seen by Dr. Ohashi - the primary oncologist at VCA and truly an evil human being. A negative experience that not only negligently left our dog PARALYZED in his final days but also spending unnecessary money on a treatment that would not benefit him. It's truly unbelievable that this horrid woman still maintains a job let alone a client facing role in this hospital. I brought my sweet boy Obi in urgently after an unexpected and gruesome cancer diagnosis that we received only 72 hours prior to our appointment with Ohashi. Naturally we were blindsided, devastated, and confused with a million questions about how this could have happened. I spent 20 solid minutes talking to her assistant Dr. Josie trying to thoroughly explain Obi's medical history over the last 2 years as well as what we had been told by our primary vet (which was that he was perfectly healthy as far as they could tell), and that we were given no signs or indications that he had been sick or in any kind of pain. Dr. Josie appeared understanding and empathetic until she left and return with Ohashi and then she never spoke or looked at us directly in the eye again. It was cruel and unusual. I then tried to reexplain everything to Ohashi but her English was so terrible it was like talking to an AI Chatbot and she never fully acknowledged or responded to a single thing I said to her in the 2 days we spent with her. Instead she spoke to us as if we had left our dog to suffer in pain for years on end and repeated statements such as "how long are you going to continue to make him suffer like this" as my husband and I sobbed begging her to listen to us and understand. In addition to this, we clearly stated to Ohashi that Obi was having trouble walking on his hind legs. He had been taken for X-rays and when Ohashi came to speak with us she told us he was having trouble walking on his front legs. Again, we tried to explain that this was incorrect and we had not experienced this with him and she flat out told us we were wrong. AGAIN she was incapable of listening and understanding. Shortly after, they brought Obi back to us and he could barely walk on his front legs. We had never seen this before and it was clear he had been severely injured during the X-rays. This was the last day Obi ever walked again. That night he became paralyzed. We 100% attribute this to how he was handled during the x-rays. After he became paralyzed, Ohashi told us to come back and give him an infusion of medication that would help him walk again. This treatment cost $1200 and it wasn't until after he was given the treatment that we were told by Ohashi that it wouldn't work on him if the issue was neurological (versus due to his cancer). The second she told us this we (even as non-veterinarians) could immediately see that he was knuckling over his paws when he tried to walk meaning that issue was always neurological and zero assessments or acknowledgements were done to help determine this before gouging us for unnecessary treatments. Ohashi was unfeeling, uncaring, and negligent. She was did not listen or understand anything we tried to explain to her nor did she offer us any kind of support or resources. Without support from better doctors we would have rushed our goodbye with our sweet boy sooner than we needed too. Ohashi is incapable of kindness and understanding and should not be allowed to practice medicine. In Obi's final days, he suffered unnecessarily. We all did.

Frequently Asked Questions About VCA Animal Specialty Group