VCA Animal Specialty Group

Reviews

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  Ann Duong

  5 days ago
  2.0
  My 18-year-old cat, Hobbes, was a patient here from September 2024 until his passing in July 2025. During his final hospitalization (June 30 – July 2, 2025), I was told a procedure to relieve his constipation was futile, and euthanasia was presented as the first option. I transferred him to his primary care veterinarian, who performed that procedure the same afternoon. When we returned to the ER that night, one doctor, Dr. Max Gluck, finally laid out the full range of options with honesty and compassion. By then Hobbes had deteriorated, and we let him go. Earlier, I was told to "be realistic about trying to keep him alive." His internist never contacted us after he passed. The front desk staff were kind. But if you have a senior or chronically ill pet, ask for every option in writing, and get a second opinion before accepting that nothing more can be done.
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  Victor MC

  Sep 22, 2026
  5.0
  Everyone that interacted with my dog and I, you all made a huge difference in how I was able to make peace with saying goodbye to my beloved fur son, Scud. Letting go of a long time pet is hard, but the dignity my dog passed with could not have happened with the extreme kindness of the VCA staff. You guys made a difficult , emotional situation much more manageable, and I will forever be grateful.
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  Maxim Ananov

  Sep 15, 2026
  1.0
  ‼️🚫 SCAM ALERT - STAY AWAY 🚫‼️ WORST EXPERIENCE OF MY LIFE The front desk staff were extremely rude, dismissive, unprofessional, and focused heavily on payment and their lunch rather than my dog. The wait was over 8 hours, communication was non existent, and I had to repeatedly push for updates. The level of urgency and professionalism was nowhere near what I expect from an VCA facility, and the final bill was double the initial estimate. When your pet’s health and safety are on the line, this is not a risk I would take. For a ANY emergency or vet needs, go anywhere elsewhere. Plus the whole place reeks of sewage. A serious health concern. 🚫‼️
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  Princess Parales

  Sep 5, 2026
  5.0
  I honestly cannot say enough good things about VCA Emergency and the entire team who took care of my Bigxby. From the moment we arrived, after being ref. by our primary veterinarian for an emergency, I was immediately impressed by how attentive, organized, and compassionate everyone was. The hospital is clearly structured w/ different departments and specialists working together, which gave me so much confidence that my dog was in the right hands. Bigxby needed an emergency surgery a "hemilaminectomy" and today marks 6 weeks since her post-surgery re assessment. Her surgery was performed by Dr. Kwan and his surgical team and me and my significant other will forever be grateful for the care they provided. Bigxby is now back to walking and almost normal. Feed back is positive. One of the things that meant the most to me was how consistently they kept me updated throughout the entire process. From the moment she went into surgery, during the procedure, and afterward, they made sure I knew what was happening. When you're sitting there worried about your fur baby, those updates mean everything. They helped keep me calm and gave me peace of mind knowing that she was being carefully monitored and cared for. I was also very impressed by how clean, neat, and organized the facility was. But beyond the physical environment, it was the people who truly made the experience special. Every staff member I encountered was attentive, professional, and genuinely caring. Looking back, I am so grateful that our primary vet referred us to VCA Emergency and that we chose to have Bigxby treated there. Emergency surgery is something no pet parent ever wants to go through, but having a team that communicates, stays attentive, and treats your pet with such care makes an incredibly difficult situation a little easier. 6 weeks later, seeing Bigxby continuing on her recovery journey makes me even more thankful to Dr. Kwan, his associates, and everyone at VCA Emergency who helped care for her and to others. Continue to work w/ passion.
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  Neal Stonge

  Sep 4, 2026
  1.0
  I brought my dog here after he suffered a serious, traumatic injury because I trusted VCA to treat him properly. What followed was one of the most disturbing veterinary experiences I have ever had. Before my dog could even be seen by a doctor, I was required to pay a $700 deposit. He was taken to the back almost immediately, but I then waited nearly four hours before finally speaking face-to-face with the doctor and her assistant. They explained the treatment plan: repair his wound with stitches, clean him up, give him pain medication, and discharge him. I was told it would take another 4–5 hours, so I eventually left to get something to eat. Approximately three hours after that consultation, the doctor called me while I was out and asked what ointment I had put on my dog’s wound. I explained that before bringing him in, I had applied a pet-safe antiseptic wound ointment specifically intended for open wounds and bleeding, purchased at Petco, and wrapped the wound with pet-safe gauze and bandages, also purchased at Petco. I did this to control the active bleeding and protect the wound from contamination until he could receive veterinary treatment. I was then told the ointment had supposedly “dried out” the wound and that my dog would now require an additional procedure costing nearly twice what I was originally quoted… So, if the doctor was calling me nearly eight hours after I brought my dog in, to ask me what ointment had been applied to his wound.. then that means that this was the very time that his wound was actually examined by the doctor. Had it been looked at earlier, the doctor would have definitely asked about the ointment during our face to face consultation nearly 3 hours prior. That means my dog spent approximately eight hours in a hot, smelly, cage with a serious open wound while I was being given a treatment plan for an injury that had not even been looked at yet. Not okay. But they had already taken my $700 deposit and were already billing me for treatment? What’s even more concerning , I was then told that my efforts to responsibly control the bleeding and protect the wound had supposedly contributed to the problem. No. If the wound became more difficult to close because it had begun healing during those eight hours, that is precisely the kind of issue that might have been avoided had it been properly examined and treated earlier. I will not accept responsibility for protecting my injured dog before bringing him to a veterinary hospital. The original estimate and final charges were dramatically different. I ultimately faced more than $2,000 in charges, including nearly $2,000 for the wound repair/stitches, despite initially being quoted substantially less. The entire ordeal—from arrival to discharge—lasted approximately 13 hours. Then came the prescriptions. I was given three prescriptions costing more than $200 total. One contained only three pills and cost $56—$18.67 per pill. When I questioned the price, I was told it was because of their “dispensing fee.” By then it was nearly 11 PM, after I had spent essentially the entire day at the hospital, leaving me with no practical opportunity to shop around for another pharmacy. Staff were rude and appeared more concerned with how and when I was going to pay than with my dog. Employees were eating food and on their phones, and the entire clinic—inside and outside—smelled like sulfur and something rotting. It was disgusting. The doctor was dismissive, and throughout this ordeal I felt like I had to fight for basic answers about what was happening to my dog and why the treatment plan and cost kept changing. What bothers me most is not simply the money. It is that I no longer have confidence in what actually happened to my dog while he was in their care. I intend to file a complaint with the appropriate veterinary regulatory authorities. My dog is my family—not a customer number, an invoice, or a revenue opportunity. VCA Glendale needs to do much better. My advice: DO YOUR RESEARCH AND CONSIDER OTHER OPTIONS.

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