VCA Animal Hospitals Urgent Care - Mar Vista

Reviews

• IB

  Imen Boughalmi

  4 days ago
  5.0
  cannot thank Tiffany at VCA Animal Hospital Urgent Care on Venice Boulevard enough. I walked in today with an emergency eye infection for my dog, and the clinic was incredibly short-staffed—Tiffany was working with just one other person and completely backed up. Despite being under so much pressure, she took the time to talk to me and thoroughly explain my dog’s situation.She went completely above and beyond by helping me get set up on the virtual waiting room scanner. Even more amazing, because I am on a tight budget and the culture test cost was too high for me, she patiently went through the expenses to help me figure out options.There are not many people like Tiffany these days. Her kindness, patience, and dedication during a stressful time meant the world to me. She is truly amazing, and everyone needs to know how incredible she is at her job!
• MG

  Majid Ghasemi

  May 3, 2026
  1.0
  This place should not be called an "urgent care", the virtual waiting room system is a joke. Wait time estimate is so long to begin with, but again that's wildly inaccurate. We entered the wait-list two consecutive days, first day it was 2.5 hour in the beginning, went to 3 hrs, suddenly they call you and say you either come now or lose your place. Next day it started at 4hr estimate, after 4 hours it still estimated 2.5hrs! Come here only if you don't have anything else to do with your time other than being on call for when your turn comes. Otherwise avoid this place, honestly instead of wasting the time in their wait-list you can find last minute appointments with other vet clinics nearby.
• DS

  Dora Simon

  Apr 7, 2026
  1.0
  I waited on the virtual waitlist for almost an hour and a half. When it was almost finally my turn, the estimated time showed 21 minutes, but two minutes later it jumped back to 47 minutes, even though the visit room appeared empty. At that point, I decided to leave. This was very disappointing. My dog needed emergency. What a waste of time.
• TT

  Tracy Talley

  Mar 31, 2026
  5.0
  Truly lucky to have this place close by. I love the doctors I have encountered here so much. All staff have been kind and friendly. The place itself is clean and welcoming and my animals feel very at ease when we do need to come in. They have saved us the last few times. I have two pure-bred Maine Coons and they are a lot of work!
• KI

  Kira Innes

  Mar 14, 2026
  2.0
  Very disappointed to leave this feedback. I brought my puppy in last week as she was not wanting to put weight on her paw, in so much pain that she was not eating and lethargic. They take the dog back for the exam so I was not present. Then the vet comes to talk to us. She said she didn’t see anything and it was likely either a sprain or break. They asked about doing very expensive X-rays or we could do pain meds to see if it improved in a few days. X-rays required sedation. I pointed out a yellow mark on the bottom of her paw pad and said that wasn’t there before that I had ever seen. The vet said that was nothing, she inspected it and it wasn’t of concern. I opted for trying the pain meds before having to sedate my puppy for X-rays. She developed a red, bleeding, weeping abscess on top of her paw the next day. I took her to an ER where before I even showed the same yellow mark on the base of her paw pad, the doctor asked me about it and seemed concerned. They sedated her and showed me that yellow mark on the paw was actually a VERY DEEP puncture wound, about 3/4 inch deep! They believe it caused infection which then caused the abscess I’m frustrated this was missed by the doctors at VCA Urgent Care, even after I pointed it out as something new. It allowed the infection to become much worse. Also, VCA sent me home with a $10 cone, it was too short and my dog immediately could still reach her paw to lick. I had to go buy a larger cone at another vet that night, $20! Lastly, when I called ahead I spoke to a woman who asked if I wanted to join the virtual waiting list and I said yes please while I drive. She said great, it’s about 30 mins wait, see you soon! I arrive and reception says I don’t see you on the list. She then hands me a postcard about their location. Okay, cool? Then she comes back 5 mins later and is like well did you join the waiting room yet? I said- like I said, I did on the phone 30 mins ago. She said no you should have joined once you got here. I said I checked in with you and she said no you didn’t join it. What? Turns out there’s a QR code on the postcard I was supposed to use, but no one told me. Later the woman I spoke to on the phone apologized and said I thought you’d been here before so you knew how to join the waiting room. All this to say— the admin staff could definitely do a better job explaining what patients need to do!!! Anyways. Very thankful for VEG Emergency Vet. Wish I wouldn’t have had to go there if this had been correctly diagnosed at this facility.

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