Apple Century City

Reviews

• VV

  Vivicat

  4 days ago
  1.0
  Just wanted to purchase an AirPods Max 2, waited 20 minutes asked a bunch of people, NO ONE was available and just kicking me around to someone else who WAS NOT available. SERVICE IS TERRIBLE. WILL NEVER BUY ANYTHING AT THIS STORE.
• KC

  Katherine Colato

  Sep 17, 2026
  5.0
  10/10 shoutout oliver and dionna! they helped me so much and were so kind and accommodating!
• AA

  Ali Ali

  Sep 14, 2026
  1.0
  I couldn't find zero star among the options. The most disrespectful apple store ever. Waited for 20 minutes after someone told us that someone would get to us. Employees chatting with each other while customers standing like idiots looking for someone to speak with them.
• SS

  Sydney

  Aug 29, 2026
  1.0
  I usually don’t use reviews especially for the Apple Store but here we are. I went to the Apple Store an hour before closing march 23rd. I initially went to pay for a phone in full but the workers was so worried with talking with eachother the lady was trying to hook me up with a plane with atnt which I was like since I’m here I might as well. As we are going through the process on there ipad. She telling me for some reason it’s not going through it may be a there issue. So I ended up just changing my mind and planned on ordering it online. So I left with nothing. 2 weeks later i received a $200 bill from atnt for this service I never started. Which now it’s an atnt problem when I called Apple so get so explanation on how this was possible since I gave them my information. They were very dismissive, nonchalantly told me that it’s possible my information stayed on the iPad and went through that morning and there’s nothing they can do. Now I’m dealing with race of trying to get this disputed before it goes to collections. The carelessness and dismissiveness of the employees was unacceptable because now I’m either dealing fraud because they didn’t remove my information or hopefully the account just opened without me knowing either way very concerning knowing this business uses your ssn , card numbers etc
• KJ

  Ken Jackson

  Aug 29, 2026
  5.0
  This store is absolutely fantastic! Had a destroyed phone (with AppleCare) and had to board a flight in four hours. I got turned away at the Manhattan Village location with a store that was virtually empty. This store was packed to the gills and they not only got me situated as a walk-in, they got my phone replaced within 15 mins while still working on their scheduled appointments! These guys are rockstars!