Apple Century City

Reviews

• AM

  Alyssa Shepherd Moore

  2 days ago
  5.0
  Google Maps directions led us to best entrance in that behemoth of a mall. It was near closing time so I had no time to waste. Went up one level, turned the corner and boom, there it was. Staff was super helpful and patient. Would absolutely go there again for assistance and new products.
• HM

  Happy Moo

  May 9, 2026
  1.0
  Poor customer service and extremely unprofessional staff. I was helped by two male employees, both seemingly white and in their 30s, including one with a beard. Neither of them explained that I needed to transfer my data before switching phones, and they did not offer any assistance with the process either. I ended up having to figure everything out myself after leaving the store. What made the experience even worse was their attitude. Both employees seemed like they did not want to do their job at all and kept trying to rush me the entire time. They repeatedly said things like, “It’s going to take an hour, do you still want to do it?” in a way that felt more like pressuring the customer than actually helping. Every time I had to wait for a setup step, one of them aggressively kept hitting the refresh button over and over, clearly acting impatient and annoyed. He also barely said a single word and came across as incredibly rude the entire time. They genuinely looked like they hated their job and did not want to help customers at all. After reading other reviews, I honestly wonder if people are talking about the same employee. Maybe he’s acting the same way to Asians?? Explaining backup requirements and helping customers through device setup is literally part of the job. Instead, the staff came across as careless, dismissive, and completely uninterested in providing proper service. The entire experience felt frustrating, disorganized, and hostile. Apple seriously needs to take responsibility for hiring and keeping employees with this level of professionalism.
• CL

  Chris Low

  May 7, 2026
  1.0
  Worst pickup experience I've ever had for an online order. Put the pickup window for 4:30-4:45. Arrived at 4:35 and was told there was an error and they had to call Online Support. Gave no explanation or reason. 20 min wait to call and then wait another 20 mins for them to "process the order." Employees were friendly but had no explanation for the situation.
• NR

  Norma Ruiz

  May 3, 2026
  1.0
  Jamás había tenido un experiencia en una tienda Apple como la que recibí hoy por parte de un técnico que revisó mi celular, una actitud muy prepotente y me interrumpía cada ves que yo quería decir algo, asumiendo que él sabía lo que yo tenía que decir, me quedo con muy mal sabor de boca de este servicio que recibí y que no me ayudó en nada, lástima porque él primer chavo que me mandó con atendió era un buen tipo
• OG

  Oliver Guan

  Apr 30, 2026
  1.0
  I have a feeling that the manager here carries a lot... He is very helpful tries to get things under control, but the rest of employees in green shirts did not want to be there, and they really didn't want to help people at all. While I was waiting, a few customers were hoping to charge their phones while waiting, was flat out refused which was awkward. Some other customer came in to swap out an ipad or something and he had to wait like 45 minutes and he told me the tech told me it's only going to take 10 minutes to swap out and leave. I overheard their conversation and the nonchalant attitude they have for wasting people's time is off putting to say the least. My tech was helpful to take care of my needs. I came in to get my battery replaced for both iphone and ipad, was told by the tech that I should come back to drop off the ipad and they will have a new one ready for me. Came in at the agreed upon time, the lady that greeted me did not find anything in the system for my drop off appointment. I asked her if she can find who helped me and set up the drop off appointment for me, she refused, and said there is no way she can do that. She then told me if I had received any texts for my appointment, to which I replied that my phone was being repaired by you guys hence I could not see any texts. Then we just stood there, staring at each other for like ten seconds, before I asked if she can call the manager. So definitely the individual green shirts need to start wearing name tags. And they need to tone down their attitude by a lot.