VCA Rossmoor-El Dorado Animal Hospital

Reviews

• MR

  Manny Ramos

  Aug 17, 2026
  5.0
  Vet here was absolutely incredible. wish I could afford to always come here🥺
• MR

  Maria Rodriguez

  Jul 3, 2026
  5.0
  This place is awesome! They genuinely care for about pets. Lovely staff and vetenerians. GOD BLESS YOU ALL! 🧡 THANK YOU SO MUCH
• AC

  Ari Cosores

  May 7, 2026
  5.0
  Very friendly and helpful
• LM

  Loizos Michael

  Feb 16, 2025
  1.0
  Avoid this place at all costs. VCA Rossmoor-El Dorado Animal Hospital – Los Alamitos, CA I had an extremely disappointing experience at VCA Animal Hospital, and I would never recommend this place to any pet owner who genuinely cares about their animal's well-being. Customer Service: 0/10 From the moment I arrived, the staff was rude, dismissive, and completely unprofessional. Despite having an appointment, the only male staff member at the front desk was half-asleep and incredibly rude. As a paying customer, I expected at least a basic level of respect and professionalism, especially after driving over an hour to get there with my cat. Instead, I was treated as if I was inconveniencing them. Communication: 1/10 Once I was brought into the exam room, I had to repeat my cat’s medical history multiple times to different staff members—none of them seemed to communicate with each other. The first nurse rudely cut me off mid-sentence, making it clear she was either in a rush or simply not interested in hearing the details of my cat’s condition. Then, the veterinarian came in, and I had to start the story all over again for the fourth time. How can they provide proper medical care when they don’t even listen to their clients? Handling of My Pet: 0/10 This was one of the worst parts of my visit. The way the staff handled my cat was completely unacceptable. When they attempted to take her temperature, they were twisting and scooping the thermometer around aggressively, making it look incredibly painful. Despite this rough and unnecessary treatment, they failed to get a proper reading. No professional veterinarian should handle an animal this way. Pricing & Transparency: 1/10 After all that, they came back with an outrageous bill exceeding $1,200—and that was just the starting cost for basic tests like a blood sample and urine check. They avoided answering my questions and instead focused solely on upselling unnecessary services. Even a simple nail trim and consultation cost me $200, which is beyond unreasonable. After leaving, I did some research and discovered that many of the tests they wanted to overcharge me for can be done at home with affordable alternatives from AMAZON, dozens of different items starting at just $20. It’s clear that this clinic prioritizes profit over pet care and has no genuine interest in helping animals. The final straw was the sheer disrespect. The nurse who came to take my cat for the nail trim was incredibly rude and nearly dropped her while handling the carrier. It felt like she deliberately didn’t want to touch me, as if I was beneath her. Being a man doesn’t mean I don’t deserve the same level of courtesy and respect as any other customer. This kind of attitude is unacceptable in any professional setting. Overall, this hospital is an absolute disgrace. They lack compassion, communication, and basic human decency. If you value your pet’s well-being and your own sanity, avoid this place at all costs. Overall Experience: 0/10 • Unprofessional and rude staff • Horrible communication • Rough and painful handling of my cat • Overpriced services that can be done for a fraction of the cost elsewhere • No real concern for pets, only money I highly recommend avoiding this place at all costs. They need to be evaluated by higher authorities, as their behavior and treatment of both animals and customers are completely unacceptable. If you value your pet’s well-being and don’t want to be scammed, go elsewhere.