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Geek Squad

3.2
(24 reviews)

Business Details

79220 Hwy 111, La Quinta, CA
92253, United States
(760) 396-9368

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
79220 Hwy 111, La Quinta, CA
92253, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.2
24 reviews
5 stars
12
4 stars
1
3 stars
0
2 stars
1
1 star
10
  • MC
    Michelle Cammarata
    Jul 27, 2026
    1.0
    I had one of the worst customer service experiences I've ever had at this Best Buy/Geek Squad location. I went in for what I was repeatedly told was a simple, routine task: transferring data from my old Samsung phone to my new one by connecting the two devices. My old phone's screen was glitching, which is exactly why I brought both phones to Geek Squad—they're supposed to be the experts. First, the appointment process was a joke. Even though I had an appointment, it wasn't scheduled until 25 minutes after I had already arrived. Then, when it was finally my turn, the technician spent more than 20 minutes helping a walk-in customer while I sat there waiting, cutting into my appointment time. When the technician finally looked at my phones, he spent less than a minute with them before deciding he couldn't do the transfer. Instead, he told me I needed to have the screen repaired first and then come back for the data transfer—which completely defeated the purpose of my visit. The employee who scheduled my appointment had specifically told me this was a simple service they perform all the time. After wasting over an hour and a half of my day, I was dismissed without any attempt to troubleshoot or offer an alternative solution. When I expressed my frustration, the technician shrugged, laughed, and brushed me off. That level of disrespect and complete lack of professionalism was unbelievable. This location clearly has no respect for customers' time, provides terrible service, and employs technicians who seem more interested in getting rid of customers than helping them. I will never use Geek Squad again, and I will never spend another dollar at Best Buy. Save yourself the frustration and avoid the Best Buy in La Quinta at all costs.
  • CU
    Crystal Um
    Jan 9, 2024
    5.0
    I just came in today since the sound wasn’t working on my phone. Appears it just needed a cleaning and the speaker works great now!
  • AC
    Adrian C
    Jan 5, 2023
    1.0
    Bad experience just trying to contact electronics department trying to buy Wi-Fi to hook up second TV in bedroom. Got no help message center just goes around and around.
  • NP
    Norma Peru-Rivera
    Oct 30, 2018
    1.0
    They don’t answer the phone when I had an emergency

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