Cricket Wireless Authorized Retailer

Reviews

• EB

  Elliot Black

  Jun 3, 2025
  1.0
  I used to have a phone number provided by at&t but after being unable to pay my bill and having my phone number taken away, I lost access to over a decade of photos and contacts from my Gmail account due to the 2 factor authentication requirements I set up back when I had that number. Now that a new customer acquired this phone number, I requested the code that Google sent to that number in order to regain access. The cricket customer that has this phone number now felt uneasy about the request due to his age and unfamiliarity with 2FA. He went into this store and was directed to deny me access to this code. The employees at this store are poorly trained and just sealed my fate by suggesting that I be denied the code. They are directly responsible now for me losing years of priceless photos and contacts that I'll never be able to access again without it. How do you expect to fix the debacle your employees caused for me then?
• HC

  harlan carey

  Feb 3, 2023
  1.0
  one of the employees here let someone just walk in and add themselves to my account
• EB

  Elizabeth Baldwin

  Sep 15, 2018
  5.0
  I just had to switch networks due to a move. Went into the Sutton Way storefront for a SIM card and the switchover. Andrea was pleasant and helpful. That’s great but what is more important is she knew what she was doing and really that’s everything. Yes I had to pay an activation fee. Probably one of the very few times in my life it was worth it. You made a good hire there Cricket.
• DR

  David Richardson

  Nov 8, 2017
  5.0
  Absolutely the best cell service in grass valley.

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