Great customer service and friendly staff.
PF
Paul Fischer
Sep 30, 2026
The store staff is quite rude, and they are also understaffed and have a long wait. Limited options/out of stock on items. Employee Vincent yelled at me for pulling an item off the shelf saying he had to be the one to do it, but then didn’t even help me. Don’t put items on shelves with prices if you don’t want people to buy them. ☠️ Will just go to Costco or Amazon in the future.
BM
Blake Marymor
Sep 27, 2026
This is about online ordering not the store specifically.
"Worst Buy" — Forklift-Punctured Fridge, Failed Delivery Windows, and Zero Accountability
If you are considering buying an appliance from Best Buy, don't. Save yourself the stress, wasted time, and appalling customer service.
Our refrigerator died, so we ordered a replacement to be delivered on Saturday, September 26th. We paid extra for delivery, upstairs installation (noting it was on the second floor), and haul-away of the old unit.
Here is how Best Buy managed to fail at every single stage of the process:
Unreliable Delivery Windows: Best Buy promises a confirmed 4-hour window by 7:00 PM the night before delivery. On Sept 25th, they confirmed our window was 12:30 PM – 4:30 PM, so we adjusted our schedule accordingly. On the morning of Sept 26th, we received an automated update claiming delivery was moved to 10:15 AM. We called support, and the agent assured us this was just a system glitch, re-confirmed our 12:30 PM – 4:30 PM window, and estimated a 1:00 PM arrival with a 20-minute heads-up from the driver.
Driver Harassment & Broken Promises: At 10:15 AM, the driver called anyway, stating they were on their way. When we explained we were not available until our scheduled time, the driver tried to claim our confirmed window was "not possible," only acknowledging it after repeated pushback. Then, at 12:20 PM, a manager from the delivery firm called saying they were already at our house—zero 20-minute notice provided.
Refusal to Do the Job: The third-party contractors immediately began looking for excuses not to complete the job. First, they refused to take the new fridge upstairs, claiming it was too wide—even though it was 4 inches narrower than our existing unit. Next, they refused to haul away the old fridge, claiming it "might have water in it" and that they couldn't load it alongside new appliances.
Damaged Goods: The grand finale? When they finally went to unload the new refrigerator from the truck, a forklift fork had been driven straight through it. The entire 3.5-hour ordeal was completely for nothing.
Non-Existent Support & Blaming the Customer: We called Best Buy support immediately to cancel the order and request a full refund. We were promised an escalation and a call back from a manager. No manager ever called. The order was not canceled. That night, we received a random $36 refund for delivery with zero explanation. When we called again on Sept 27th, we discovered the order was still active and Best Buy was attempting to reschedule delivery with the same third-party company. To top it off, the support associate actually blamed us for refusing delivery outside of our scheduled window, claiming they can deliver whenever they want.
We were finally able to force a full cancellation, but the takeaway is clear: Best Buy relies on garbage third-party contractors, suffers from broken system communications, overcharges for service they don't fulfill, and offers insulting customer support when they ruin your day.
Save yourself the nightmare. Do not buy appliances here.
RS
Ralph Schonian
Sep 18, 2026
Just purchased a Sonos sub woofer.
Walked over to the Geek squad desk in Glendora 9/18/26, 12:00pm and a girl with brown hair and glasses came out from the back area and told me she can't help me unless I had an appointment, without me saying a word.
She was the absolute rudest person ive ever met in my life. First of all, after her rude remark, I said hello, then I said I only had a question, then she asked again in a pissed off tone "do you have an appointment ". I
was so upset, I didn't say anything word and walked out. Im never ever going into that store again. She needs some training, but I don't think that would even help.
Good Luck
VB
vikas bansal
Aug 29, 2026
I’m very disappointed with my experience at Best Buy.
I purchased a Sony 65” TV listed as Open Box – Excellent Condition. Before driving to the store, I called to confirm the condition because I wanted to make sure there were no issues.
I was told by the store that the TV had actually been a customer return that had previously been sold as Fair Condition at a much lower price, and that it appeared to have been mislabeled.
I was given two options: they could relabel it as Fair Condition and reduce the price, or I could speak with a manager about manually adjusting the price while keeping the existing label.
I drove a long distance to the store, only to discover that the TV was actually a display model that had been running on the sales floor for approximately two years, around 12 hours a day—potentially thousands of hours of use. It was also missing the legs , box , manual and other accessories and had multiple visible screen blemishes.
Even after seeing all of this, the TV department employee told me they could not change the price to reflect the actual condition. He tried checking with another manager, but the managers were apparently in meetings. I was told that the General Manager would contact me and see what could be done.
However, in the end, I was told that Best Buy considers selling display TVs with missing legs/accessories and visible blemishes as “Excellent Condition”, and that this is apparently common practice at this store.
I was honestly stunned. After driving that far and spending all that time trying to resolve something that should have been straightforward, I decided not to purchase the TV and simply walked away.
The biggest issue for me isn’t just the TV—it’s the misleading condition description and the way the situation was handled. If a display TV has been running for thousands of hours, is missing parts, and has visible blemishes, customers should be able to trust that the open-box condition and price accurately reflect its actual condition.
I’m attaching a photo of the TV sitting in the store—the same TV that was listed and represented to me as “Open Box – Excellent Condition.”
Very disappointing experience. I expected much better from Best Buy.