Best Buy

Reviews

• JK

  Justin Katayama

  May 9, 2026
  5.0
  Huge shoutout to Jordan, the General Manager at the Fullerton Best Buy, and Maria in appliances for completely turning around what had been an extremely frustrating experience. Originally, I had purchased appliances through Best Buy first, and Maria was actually the associate helping me from the beginning. Unfortunately, during the original delivery, a third-party delivery driver came to install the refrigerator and became extremely disrespectful over a valve issue that I was never informed about beforehand. Instead of professionally explaining the situation, he insulted me in my own home and called me an idiot. I immediately stopped the interaction because I don’t tolerate being disrespected in my own house. I went into the store upset and honestly just wanted my money back. Jordan, the General Manager, took the time to speak with me personally and genuinely tried to make things right. At that point, I had already decided to purchase through Lowe’s instead, so although he wanted to save the deal, I moved forward elsewhere. Before I left, though, he handed me his business card and told me if anything changed or if he could ever make it right, to give him a call. Well… Lowe’s completely dropped the ball. After dealing with an absolute nightmare situation with Lowe’s delivery and customer service, I went back to Best Buy and told Jordan, “Alright man, now’s your chance. I’m here to take you up on your offer.” And he absolutely delivered. Jordan went above and beyond to earn my business back. Maria was also incredibly kind, patient, and professional throughout the process. Together, they completely restored my confidence as a customer. Not only did they make the process smooth, but they also worked out an incredible deal for me that beat Lowe’s pricing. This is what customer service is supposed to look like: professionalism, accountability, empathy, and actually caring about the customer experience. Thank you again to Jordan and Maria at the Fullerton Best Buy. Looking forward to my delivery on Monday.
• JT

  j t

  Apr 27, 2026
  1.0
  Sold a defective GoTrax XR Advance eScooter. Manufacturer warranty wants 30% of purchase cost paid for "shipping" is robbery.
• TL

  TP M (Lord)

  Apr 25, 2026
  5.0
  Always a variety of products that summarises the local needs and service is forthcomingly great.
• BT

  B. T.

  Apr 16, 2026
  1.0
  I placed an order at a store location that showed my item would be ready within one hour. I arrived about four hours later, and I was told the item was not actually in stock. I also attempted to call ahead but was unable to reach the store directly, which made the situation more frustrating. An employee helped locate the item at another store and transferred my order, which I appreciated. However, what was not okay is that I was charged an additional $115.49 due to the change in pickup location, simply because the original store’s inventory information was inaccurate. This was a poor experience overall. I relied on the availability shown on the website, and that inaccuracy directly cost me more money. I will be contacting customer service to have this addressed.
• PP

  Paunchy

  Apr 4, 2026
  1.0
  I am writing to share a concerning experience I witnessed at your Best Buy location. I visited the store at opening with the intention of purchasing a television. While there, I observed an employee—who I believe was named Paul—interacting with a group of teenagers and younger customers in a manner that I found highly unprofessional and inappropriate. The individuals in line were calm and were simply asking basic questions regarding store policies and product availability, specifically related to Pokémon card purchases. There was zero hostility from the customers waiting patiently. However, the employee responded with hostility, using foul language and making belittling remarks. At one point, he told customers, “If you don’t like it, you can F-word-ing leave,” and stated that he would “run the store” as he saw fit. The tone and language used were disrespectful, especially considering there were minors present. How he and other associates were literally laughing at people waiting in line was very concerning. This interaction was disappointing to witness and ultimately influenced my decision to take my business elsewhere. I was genuinely surprised that such behavior would occur in a customer service environment. I hope this matter is taken seriously and addressed appropriately to ensure a more respectful and professional experience for all customers moving forward. Someone like this should not be working in a retail environment.