VCA West Coast Specialty and Emergency Animal Hospital

Reviews

• KC

  Katherine Courtney

  Jun 13, 2026
  5.0
  I just wanted to share my overall wonderful experience with VCA- my sweet elderly cat, Nemo, had so many health problems, and after getting horrible care from my primary vet a year ago, I was referred to VCA internal care- it was the best thing this awful primary vet ever did for me. Prior to our internal care appointment, my cat got incredibly sick with what ended up being a serious infection, and I rushed him to their emergency department. From the front desk staff, to the techs, to the ER doctor, everyone was not only professional and top notch, but extremely warm and kind. I was in my third trimester of my first pregnancy, and having rushed Nemo to VCA, I didn’t have anything with me. The ER vet (I wish I could remember her name), made sure staff brought me snacks and that I was taken care of while they were figuring out how to take care of Nemo. We ended up hospitalizing for a few days, and they were all so wonderful calling, giving me updates, and they even discharged Nemo early (so I got some money back- this place will not take advantage of you). A few weeks later, I met with our internal care specialist, Dr. Bonaparte, who was without question the kindest veterinary professional I’ve ever worked with in all my years as a pet owner. She is knowledgeable, thoughtful, and collaborative. She truly went the extra mile for my boy, and he was in the greatest of hands. Sadly, Nemo naturally declined with his many illnesses, and a few days ago it was clear he could not go on. I took him back to VCA, and they supported me in my decision to peacefully let him go. I’ll admit the ER doc who ultimately put him to sleep (I can’t remember her name either) wasn’t overly warm, but she was nice enough and did comfort me as there were a lot of tears from me. Again, the vet techs and the front desk treated me with such compassion and care. Overall, I can’t thank VCA enough for the outstanding care they gave Nemo and me. I genuinely don’t trust most Veterinary hospitals because I think there is such a high chance of being taken advantage of, but this place has nothing but authentic pet lovers, and I cannot recommend them enough.
• ME

  Mike Edmonson

  May 28, 2026
  5.0
  Dr. Sheppe was wonderful today as we said goodbye to our 18 yr old kitty ❤️.
• EA

  Emil Anastacio

  May 28, 2026
  4.0
  The hospital staff was very friendly and caring throughout our visit. However, the payment and surgery process could have been handled better. We brought our dog in and learned she had cancer that would require surgery. Unfortunately, the oncologist was unavailable at the time, so we were not fully informed about the procedure, what it would entail, or the doctor’s overall recommendation before being asked to sign consent forms. Because the surgery involved a significant financial commitment and a major decision for our family, we asked for an hour to discuss whether we wanted to move forward. Despite that request, we received a follow-up call only about 10 minutes later, which did not feel like enough time to properly consider everything. The experience left us feeling somewhat pressured to make a quick decision regarding both payment and surgery before we had been given complete information from the surgeon. While the staff was kind, I believe the communication and timing surrounding major medical decisions could be improved.
• CR

  Courtney Robinson

  May 7, 2026
  1.0
  FIRED IS WHAT I WAS TOLD AND I DONT WORK THERE. CANT GET ANY POSITIVE INFORMATION FROM ANYONE ST THIS HOSPITAL. CALLED TO ASK ALL THE QUESTIONS THAT WERE NOT PROVDED to us while we were standing there AND I ASKED Horrible. They were horrible in 2020 and even more so 2026. The neurology Doctor does not care about the humans. The neurologist doctor is more concerned about what time I arrived than she is about the human side of the whole concept of this. This is an overpriced company that's going to steal your money and you'll get nothing resolved in return nothing. Are unprofessionalism at the front desk. Won't even help with payment options. Exact words you do it. The doctor acts like she is only there for a paycheck nothing else and I really don't think SHE care about the quality of life of your animal or pet whatsoever. Taking your animal here would be the worst thing you could ever do. The neurology doctors are horrible. Especially the neurology doctor that helped my animal. You had a bad attitude you have lack of empathy you're more concerned over somebody supposedly giving you respect even though you're not providing it Take your animal somewhere else. The neurology department DEMANDED respect BUT SENDS A RECEPTIONIST AND ASSISTANT TO TALK SBOUT THE POST CARE OF MY PET INSTEAD OF the doctor. LIKE WHAT KIND OF DOCTOR DOES THAT. The NEUROLOGY doctor IS WHO. SHE WAS acting like a spoiled Intitled brat. AND STILL HAVE NO IDEA WHAT IS WRONG WITH MY ANIMAL FOR 4000. LATER. NO DIAGNOSIS WAS GIVEN DURING CONVERSATION WITH RECEPTIONIST AND SIDE KICK.THIS COMPANY WILL BE REPRTED TO THE BBB AND THE CHMABER OF COMMERCE FOR AN INVESTIGATION. To receive this after the LETTER I RECEIVED REALLY DOES SAY HOW AWFUL THIS COMPANY REALLY IS. YOUR ADMINISTRATION HESRS TO SPEAK NOT LISTEN. ZERO EMPATHY FOR YOU OR YOUR PET. YOU ARE A CUSTOMER SERVICE TO THIS COMPANY WHAT DOES COMPANY SPELLING TO REALIZE THE CUSTOMER IS ALWAYS RIGHT. ADMINISTRATION THE CONVERSATION I HAD WITH YOU THE OTHER DAY WAS SO UNPROFESSIONAL AND YOU'RE NOT A DOCTOR SO YOU COULDN'T GIVE ME INFORMATION ON MY PET BUT YOU WOULD ALLOW SOME UNEDUCATED NOT EVEN A RECEPTIONIST TO TRY TO GIVE ME MY INFORMATION.
• TT

  TheCatFather

  Apr 19, 2026
  5.0
  I found a small chihuahua that had been hit by a car in Anaheim — she was shaking and bleeding from her mouth. I picked her up, got her into my car, and immediately started searching for an emergency pet hospital. After calling a few places and getting unhelpful responses (“call the police” or “we can’t take a stray unless you’re the owner”), I was frustrated. I wasn’t about to abandon her — I was willing to pay for whatever she needed. Then I called VCA. Megan answered and told me I could bring her in right away, no questions about ownership. She gave me the address immediately and was clear, direct, and calm — exactly what I needed when I didn’t know how much time this dog had left. When we arrived, the entire staff was incredible. We interacted with at least four different people, and every single one of them was compassionate and professional. I’m so relieved the little chihuahua is now in good hands. This team truly went above and beyond, and I’m so grateful they were there.

Frequently Asked Questions About VCA West Coast Specialty and Emergency Animal Hospital