Trek Bicycle Folsom

Reviews

• JD

  James Digini

  3 days ago
  5.0
  Travis really took care of our two bikes that needed some extensive work. Very knowledgeable, informative and polite through the whole process. The bikes were pretty worn but left there looking almost new. I should have taken some before and after photos. I won’t hesitate to take any bikes we have back again for service.
• TK

  Taswar Kabir

  3 days ago
  5.0
  Phenomenal customer service, very helpful and knowledgable team ready to help you!
• AZ

  Al Ziegler

  May 8, 2026
  5.0
  My service was completed on time & the price was exactly as estimated.
• NP

  Nazar Plotka

  Apr 27, 2026
  5.0
  Great people working here. They helped me choose the right size for my bike. My favorite part is that they have complimentary energy gels that you can use if you are an active rider.
• ZG

  Zeb Gipson

  Apr 27, 2026
  1.0
  I honestly don't think it's possible to write a negative enough review for this place. It all started with me returning my FX 2 and using my Roscoe 7 as a trade in to get a Checkpoint ALR 3. They didn't have the Checkpoint in stock so they ordered it and told me it would show up in a week. 9 days went by so I called to check in and see if they had an ETA since the bike was two days late at that point. It was then that I was told by an employee that the bike had north of a month long backorder. The employee seemed surprised that the manager who sold me the Checkpoint didn't tell me that it was backordered. At this point, I was not OK with having been deceived into this deal so I said I wanted my bikes back or a cash refund. I went in to the Trek store the day after my phone call with the employee and the manager lied to my face saying he didn't know there was a backorder. Nice try. I work for an auto dealership. We can see when cars and parts are backordered. A couple days went by and the employee called me again last Tuesday to inform me that they had found a bike in Tennesse and could have it in my hands by the weekend and asked if I wanted the bike or store credit. I chose the bike. The weekend came and went and still no bike so my brother called on my behalf since I didn't have time to call today 4/27/2026 and they told him the bike would show up tomorrow but would not be able to be built until Friday because their "builder" is out until then. More lies. Anybody in that store could build the bike. I know this because everyone in the El Dorado Hills store builds bikes. At this point, I now have a Giant Revolt 2 (I strongly suggest trying that bike) that will be my bike and I will be selling the Checkpoint for cash when I have it in hand because I am 100% done with Trek. I will be having it inspected by a trusted shop first before I sell it though because I now don't trust Trek Folsom to not sabotage the bike since I have been very clear about my displeasure both in this review and the survey I got in an email. I will NEVER do business with Trek again and will do everything in my power to direct everyone I meet away from Trek. This Checkpoint would have been my 4th Trek bike and after this experience, it will be my last for sure. Nice going guys. You drove away someone who was planning to ride your bikes for life! Great business!🙄 Anyway, if you want an awesome gravel bike, go to Mike's Bikes in Folsom and check out the Giant Revolt 2. I should probably be thanking Trek because had it not been for this experience, I never would have wound up with a far superior bike. Anyway, negative 1,000,000 stars for these guys.

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