VCA Sunset Animal Medical Center

Reviews

• ME

  Michelle Espinoza

  2 days ago
  5.0
  I love VCA vet clinics. You can tell they love their job. My little boy got hurt and he had to get some stitches. They had a cancellation and got him in right away. Very friendly, very professional, and you know that they love our pets!!
• FK

  Fiery KFC

  Jun 8, 2026
  1.0
  Unprofessional, unempathetic, no compassion and unwilling to help, even in the smallest of ways. I was scheduled to bring my dog in for a vaccination that's needed to attend training with my dog. Unfortunately I am disabled and due to this disability, I was not able to take my pooch in myself and needed to send my spouse in my stead. He scoops up our dog from home after just having gotten home from work, hops in the car to go to this VCA location, calls the clinic to let them know he's going to be 12 minutes late but was almost there. The front desk informs him of their " 10 minute late policy " and at their discretion, the appointment would have to be rescheduled. No asking what would make him 2 minutes over time. Front desk had the opportunity to tell the caller to just turn back around, at her discretion, she would be rescheduling the appointment - but does not state or do so. My spouse walks in with our dog, to an empty lobby, front desk having not a care in the world about 1) not being slammed enough to need and hard press the need to reschedule an appointment, 2) communication is limited primarily to the clinic worker and disregard what the customer is conveying, and 3) no empathy or compassion towards a medical necessity. With that, I have taken my 3 animals plus this animal to VCA for years, those 3 animals have since passed away and this current animal is newer, and not once has my family been treated this way. We chose to go to a vet clinic we have not yet gone to before. Even with the price being a little higher, being 3 minutes over the 10 minutes late and ASKED what my reason for being late was, we were still treated with compassion and empathy, still taken in for our appointment regardless of people already being there and a few coming in after us, no problem was made by the clinic. Training is needed for staff who work here.
• DG

  diamond green

  May 29, 2026
  5.0
  Paja is amazing! She helped us with our baby this past week and was super helpful and kind. Definitely recommend them!
• NW

  Noah Woodstock

  May 25, 2026
  1.0
  Horrid behavior of Staff they created almost worse trauma than having my cat euthanized by shouting at me angrily and bothering my cat and myself. I am very sick and disabled, he was my emotional support animal. I had given him pain medicine and they were worried he would pass before they could charge me the almost 400 for euthanization. It was inhumane and corporate greed which left me sickened so I couldn't even think about my poor cat.
• DD

  Derek

  May 15, 2026
  5.0
  Found a litter of 5 kittens and needed info. This is the 3rd place I called, all with similar pricing for exams and shots. Although A little too expensive, not other place offered to give me another number or place with low cost help. They don't care about the money, they care about your pet. Angela went above and beyond to help me not only get pricing and info, but made sure that if it was money that was the issue, other options were still available. No other place did that for me today. Would bring my animals here without a second thought thanks to Angela's compassion. Thanks again, your great at your job!!

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