Best Buy on Pico has some of the worst customer service I’ve experienced in years. I purchased a TV, sound bar, and paid EXTRA for installation service, only for the installer to show up without the actual products because Best Buy failed to coordinate the delivery correctly.
I waited around since 2 PM for an installation that never happened because of THEIR mistake. Then I was told they couldn’t reinstall until Saturday — days later — leaving me without a TV after spending thousands of dollars.
What made the experience even worse was going into the Pico store hoping someone would try to help fix the situation, only to be met with condescending attitudes and zero accountability. Nobody cared. Nobody attempted to accommodate an earlier installation, look for another installer, or make the situation right even though this entire mess was caused by Best Buy.
The complete lack of urgency, customer care, and professionalism is unbelievable. When a company takes your money for products AND paid services, the bare minimum should be delivering what was promised.
Instead, I got excuses, attitude, wasted time, and absolutely no solution.
Avoid this location if you expect competent service or anyone willing to take responsibility when they make a mistake.
CB
Captain Berto
5 days ago
5.0
Great store lots of help. Large open box selection of gaming monitirs.
DG
David Garrett
May 1, 2026
5.0
Just bought a brand new 98" tv from here. Danny was my service rep and he did a phenomenal job. Highly recommend requesting his especially if you are purchasing any Sony products.
DB
Daniel Martinez (Danny Boi)
Apr 30, 2026
5.0
Been meaning to get a computer from Best Buy for a while, but always got discouraged when the other stores couldn’t help me out. I find out it’s because they don’t have someone like Miles working in the other stores. He came to me asking if I needed help and I couldn’t have been in better hands. 10/10 helped me find everything I needed at a great price. Give him a raise!
DG
Dorothy Garcia
Apr 24, 2026
5.0
Amazing experience! The staff was incredibly helpful and knowledgeable, making my shopping trip a breeze. I found exactly what I needed and left feeling like a tech expert!
What are the store hours for Best Buy in Culver City?
Best Buy in Culver City is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
What types of products can I find at Best Buy in Culver City?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at Best Buy Culver City.
Does Best Buy Culver City offer in-store and curbside pickup options?
Best Buy Culver City offers both in-store pickup and curbside pickup services for your convenience.
Is Best Buy Culver City wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
Can I get Geek Squad support at Best Buy Culver City?
Yes, Geek Squad support, including expert advice and service repair, is available at Best Buy Culver City.
What payment methods does Best Buy Culver City accept?
Best Buy Culver City accepts checks and debit cards; it does not require cash payments only.
Are there places nearby Best Buy Culver City where I can get my mobile phone repaired?
Yes, nearby you can find Toda Tech, which offers mobile phone repair services, and Geek Squad, which also provides telecommunications and IT repair services.
What other services or shops can I visit near Best Buy Culver City?
Nearby you can visit Lucky Nails & Spa for beauty and nail services, Sushi Karen Japanese Restaurant for dining, and Culver City Flower Shop for flowers and gifts.
Are there any health and wellness centers close to Best Buy Culver City?
Yes, close by are several health-related places such as Dr. Payman R. Emmanuel, MD (orthopedist), Acutonix (acupuncture), and Guru Chiropractic (chiropractor and massage).
Where is Best Buy Culver City located and how can I contact the store?
Best Buy Culver City is located at 10799 Washington Blvd, Culver City, CA 90232. You can contact the store by phone at +1 310-204-2147.
Brand Certified Facts from Best Buy
This information is certified by Best Buy and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: