Apple South Coast Plaza

Reviews

• BC

  Brian Chotisunanta

  1 day ago
  1.0
  Has anyone noticed that  Apple retail has little to none Asian American employees at their retail stores? I mean, I’m sure Asian Americans, who are not Chinese or East Asian, would like to work at Apple retail. But it seems like Asians are not really being given the chance to do so. Apple’s definition of inclusiveness seems to be Mexican, White and Black people only. And maybe they just sprinkle a few Chinese employees every so often at some of their Apple stores elsewhere beside the OC areas. But this is South Coast Plaza and there’s lots of Asians specifically Chinese shoppers at this mall. You would think that you would see a few Chinese Americans working at this Apple store, but you don’t. Hey  Apple, this is not diversity and it’s the wrong kind of inclusiveness. In fact for Asian Americans, it seems to be non-inclusive.
• MN

  Mark Narang

  5 days ago
  1.0
  VERY SLOW SERVICE SEATS ARE SO UNCOMFORTABLE TO SIT DOWN THEY CHARGE SO MUCH MONEY ON THEIR PHONE AND THE SEATS ARE CRAP. SHOULD CONSIDER THAT THEY ARE SO UNCOMFORTABLE AND THEY TAKE FOREVER. THAT’S A BIG NO NO
• BM

  Bee M

  Sep 26, 2026
  2.0
  there always seems to be one really disgruntled employee there. today that’s who helped me. rolled their eyes at my basic question on where to pickup my order. the next person who helped me was obviously busy but very helpful and got me squared away.
• GH

  Gemmy Hannsun

  Sep 26, 2026
  1.0
  I went to the Apple Store at South Coast Plaza specifically to purchase two iPhone 18 Pros and trade in two phones at the same time. I was told that they are only allowing online orders for in-store pickup, even though the phones are apparently in stock at the store. This was extremely frustrating. I was ready to purchase both phones on the spot, and I specifically wanted to complete the trade-ins in person so I could receive the trade-in value immediately and avoid having to mail the phones in. I’ve never been to a retail store where an item is physically in stock but the customer is told they cannot simply purchase it in person. This made what should have been a straightforward purchase unnecessarily inconvenient. I will try somewhere else.
• DE

  Daniel Eichar

  Sep 24, 2026
  1.0
  The moment you walk into the glass doors you will know it’s going to be a bad experience by the first person Apple employee yelling at you with an attitude asking what you need. It’s all downhill from there. Then you’re told to stand in a line like it’s a prison. Don’t try and walk around and actually look at the products without knowing exactly why you’re in the store. All of the other customers looked so confused and afraid to look around in fear of losing their spot in the 45 minute line. How can such a big company allow their team to treat customers like crap?! I hope corporate Apple looks at who is managing this location.

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