Apple South Coast Plaza

Reviews

• BP

  B Patel

  2 days ago
  1.0
  I know wait times are long but once getting alerted that they are ready for you, you’re still just sitting there kinda staring at the wall waiting for someone to acknowledge you. I’ve already waited 1.5 hours so not sure why this additional wait Update - after waiting nearly 2 hours, I was told that the product is not under warranty. This would’ve been excellent information at checkin so I didn’t waste my time waiting.
• LR

  Lou Rice

  5 days ago
  5.0
  Absolutely outstanding experience at the Apple Store at South Coast Plaza. The level of professionalism, patience, and customer service was next level. Brandon S., Sarah S, Daphne T, and Anthony B. were incredible from start to finish — knowledgeable, friendly, efficient, and genuinely cared about making sure everything was handled perfectly. In a world where customer service often feels rushed or transactional, these guys reminded me why Apple stands out. They took the time to answer questions thoroughly, made the process smooth and stress-free, and treated us with genuine respect and professionalism. This is exactly how a flagship Apple Store experience should feel. Huge thanks to Brandon S., Anthony B., Daphne T, Sarah S, and the entire South Coast Plaza team for going above and beyond. Exceptional service, i’ll definitely be back for more.
• PR

  Peter Rockwell

  5 days ago
  5.0
  All these associates at Apple store are nice, helpful and knowledgeable. All of them were busy when I was there this Thu morning 5-14-2026. Whenever you have a hardware/ software problem call them 1st to have them diagnose & fix your problem over the phone. If they couldn't then you make an appointment to see them in person. Do not forget to bring your apple computer with you. I would recommend this location.
• DB

  Daniel Buck

  May 1, 2026
  1.0
  Poor experience at this Apple Store dealing with a manager. He was dismissive and implied multiple times he’s not responsible for his employees’ actions. Not sure if expecting a basic level of accountability and customer care from a company of this size is unreasonable, but this definitely missed the mark.
• SR

  Soan Rean

  Apr 26, 2026
  1.0
  I was waiting in line when an employee named Tim, an Asian man, asked if I was in the queue. I told him yes, and that one of his colleagues had directed me there. He then said he hadn’t seen me in line for a while and started whispering to other customers, implying that I was trying to cut in line. I found this extremely disrespectful. I left the store immediately and would like to request that the management improve the training of employees, especially those in leadership positions.

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