Apple South Coast Plaza

Reviews

• EL

  eric lemers

  2 days ago
  1.0
  The manager Nate has terrible customer service. The worst Apple location I’ve ever been to. They just lost a customer !
• TN

  Toby Nguyen

  Aug 14, 2026
  5.0
  Date and time of visit: 8/14/26 Friday morning, approximately 10:15am. The main apple store had been closed due to construction but there were signs redirecting me to their temporary store that was a short distance walk away inside the mall. For 15 minutes after opening, the place was already filled with customers. There were probably only 5-6 employees available to help. The rest were busy assisting customers. I knew what I wanted to purchase walking in, so when I entered, I was greeted and I pointed to my photo on my phone to show what I was looking for. The employee looked on his device and said it was indeed available. He redirected me to his coworker, Quinn, who worked in the iPhone department. Quinn greeted me with respect and excellent customer service. The whole transaction took about 10 minutes. And just like that I walked out with what I needed. Purchased iPhone 17 512gb for about $1123 after taxes. Same price as online order. Quinn was not pushy when he asked about apple care. The security guard was also alert and respectful. I like the environment of the store. The customer service is great but they seem kind of fake haha … but I guess they must have managers breathing down their neck about this type of stuff. I know how it is in retail… fake smiles and fake “how are you?” questions. Overall, I enjoyed my experience here and would go again. The people that interacted with me in there were very kind and knowledgeable. I definitely would not want to go during busy hours though as it seemed kind of hectic even when it just opened.
• TS

  Thomas Springer

  Aug 12, 2026
  1.0
  Not very helpful at all and they don't listen to anything I'm saying at all
• PP

  P.A.

  Aug 6, 2026
  1.0
  Temporarily closed. It’s under construction. Would be best to UPDATE that in maps.
• KH

  Kai Huang

  Jul 22, 2026
  5.0
  Exceptional Service from Store Manager Tam Nguyen I had an outstanding experience at the Apple Store in South Coast Plaza on Tuesday, July 21, 2026, around noon. I would especially like to recognize the store manager, Tam Nguyen, for his exceptional service and outstanding leadership. Tam spent nearly two hours helping me solve my problem. During that time, he even sacrificed his own lunch break to continue assisting me and making sure my issue was properly addressed. Throughout the entire process, he was incredibly professional, patient, and kind. He never showed any frustration or impatience. He always had a warm smile on his face and kept me informed about the progress every step of the way. He explored every possible solution and communicated with different Apple teams to find the best way to meet my needs and resolve the challenges I was facing. His dedication, professionalism, and genuine care for customers truly impressed me. He made me feel respected, valued, and confident that my concerns really mattered. This is exactly the kind of customer service and leadership that represents Apple at its very best. Thank you, Tam, for going above and beyond. You are one of the best Apple Store managers I have ever met. Your professionalism, patience, and commitment to customers set a great example for your entire team. A great leader creates a great team. Under Tam Nguyen’s leadership, I believe this Apple Store will continue to earn customers’ trust and welcome many more customers in the future. Thank you for making my experience so positive and memorable.

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