Best Buy

Reviews

• GG

  Gilbert Gonzales

  May 12, 2026
  1.0
  TERRIBLE CUSTOMER SERVICE ! This location deserves no stars as far as I’m concerned. See, I tried to place a complaint about an employee there who continually ignores when I’m trying to get his attention, part of this problem Is that he has his Bluetooth in his ears. Yeah, it was just part of the problem bc I be waiving my hands in the air to get his attention. When I had described him to the greeter , he acted like he didn’t know who I was talking about, as if I were stupid. Oh, good luck calling to place a complaint. Maybe this is why customer service at this location IS SO VERY BAD:((
• TL

  Trecola Lowe

  May 9, 2026
  5.0
  Great place to shop electronics, friendly service!
• GC

  Gustavo Cortez

  May 7, 2026
  4.0
  Sales representative was very helpful in explaining the difference on the printers I was considering. His explanation made it much easier in making a decision. Best Buy prices are very competitive and they price match if you show them the add and they verify it. Best Buy seems to have a large selection of various brands and their prices are the same as any Amazon advertised item or they will price match. They also have free home delivery.
• KE

  Karry Ewing

  May 4, 2026
  2.0
  Wasted gas.They didn't have a basic 10' micro.U s b cord
• RL

  Richi Lazar

  Apr 23, 2026
  1.0
  Terrible customer service and experience I purchased a refrigerator from Best Buy in Chino (Grand Ave). The unit was delivered defective—it never worked properly from the start, and we discovered the issue the very next morning when none of the food was cold. A technician came out 4 days later and confirmed the compressor was completely defective. I was told a replacement would be ordered, but then another tech called and said they weren’t authorized to fix it. When I contacted the store, I was given only two options: buy another fridge or cancel the order. No real solution, no accountability. I tried multiple times to speak with the general manager, but he was always “unavailable” and never returned my call. In the end, I was forced to go back and purchase another refrigerator, paying an additional $583. To make matters worse, delivery was scheduled 6 more days out—after already being without a fridge for nearly two weeks. Despite being a repeat customer (TV, washer, laptop, etc.), there was zero effort to resolve the situation or take responsibility. This was one of the worst retail experiences I’ve had. I will not be shopping here again, and I would not recommend this location to anyone.

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