Geek Squad

Reviews

• RY

  Rina York

  Apr 6, 2026
  1.0
  Geek Squad has had my phone for over a week and it has been impossible to get an update about what is going on with it and when I can expect to receive it back. WHERE IS MY PHONE AND WHEN CAN I EXPECT TO HAVE IT BACK GEEK SQUAD?! At this point it feels like Geek Squad has stolen my phone - nobody can even tell me where my phone is despite it supposedly already having been mailed out for repair to Apple A WEEK AGO. We have called Apple and they have no record of repair and they can’t get ahold of Geek Squad either. WHERE IS MY PHONE AND WHY HAVEN’T YOU COMMUNICATED WITH ME?! I paid over a hundred dollars for my phone to be stolen from me. I’ve asked to speak with a manager, supervisor, etc. and every employee I speak with gaslights me and states that someone will call me back yet I have received ZERO CALLS throughout this nearly 2 week long process.
• EL

  Erik Larsen

  Jan 27, 2026
  1.0
  I bought a 50" TV with soundboard. It has been mostly problematic. I asked for someone from Geek squad to come to my house and repair my set up. They won't do it. After I spent all this money there they refused to stand behind their product and come help me. What's wrong with them?
• DR

  David Rodriguez

  Jun 6, 2023
  5.0
  Awesome team members. Had a problem with my electronics which they fixed the problem that same day but if they couldn't they would send it out to get repaired or replaced.
• AC

  Alma C

  Jul 28, 2019
  5.0
  My husband purchased Geek Protection Plan when he got his new laptop at Best Buy. I'm so glad he did! They were great about my multiple appointment changes and then when I managed to come in early they were happy to help me. It wasn't my husband's laptop, but my Iphone that needed help. Since the plan covers multiple devices I was able to get the help I needed from Sean. He was patient to answer all my questions and got my phone in good shape in minimal time.